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    it client support analyst 1, 2, 3 - New Orleans, United States - LSU Health New Orleans

    LSU Health New Orleans
    LSU Health New Orleans New Orleans, United States

    6 days ago

    Default job background
    Description

    LSU


    Health New Orleans is seeking to fill several Client Support positions with eager, motivated individuals who have provided great IT service as a top priority.

    These positions will ultimately report to the IT Project Coordinator and be a part of the School of Medicine Client Support Team.

    This team provides software and hardware support for all Basic Sciences and Clinical Sciences departments, Centers of Excellence, and Administrative Sections of


    LSU
    Health New Orleans School of Medicine.

    This technical position is a member of the School of Medicine's Information Technology staff who will provide end-user support for


    LSU


    Health New Orleans School of Medicine Departments to include software installs and maintenance, workstation and laptop support / troubleshooting, local area network ( LAN ), wireless, and VoIP phone troubleshooting, AV, videoconferencing, support of research hardware/software to integrate with lab equipment, researching of specs and ordering of new computers, processing old equipment for surplus, printer/copier support, and other IT-related projects as assigned by the IT supervisor.

    The incumbent will work in coordination with the Department of Information Technology to adhere to IT policies, standards, and procedures.

    This position takes direction from a higher-level analyst or the School's IT Project Coordinator.
    Additional Position Information
    Primary responsibilities and duties of these IT Support Analyst positions include:


    • Provide support for end users within

    LSU
    Health New Orleans School of Medicine


    • Consult with users to assess need and define the role that a system will play

    Workstation/Laptop support:

    Computer operating system and software installation, configuration, troubleshooting, virus/malware removal, network connectivity (data cable patching and coordination of network drop activations), and printer configurations.


    • Use Intune to add new systems to Microsoft Azure
    • Install and verify computer encryption to protect data from unauthorized access Clear data from systems in preparation for surplus
    Software installation, configuration, connectivity, and/or troubleshooting for, but not limited to the following:

    o Microsoft:
    Supported versions of Microsoft Windows, Office, Defender, Edge
    o Third-party: Creative Cloud, Adobe Sign, Citrix client, DameWare, Intune, Azure, Team
    Dynamix, Moodle


    Required Education:

    • Bachelor's degree from an accredited four-year college or university

    Preferred Experience:

    • Six or more months in desktop support, system admin, or related experience for entry level positions.
    • Two or more years in desktop support, system admin, or related experience for higher level positions.

    Preferred Experience and Skills:

    • Previous experience supporting systems in Microsoft Active Directory
    • Previous experience supporting systems in Microsoft Azure
    • Previous experience supporting printers
    • Previous experience with disk encryption implementation and support
    Minimum Qualifications
    Required Education
    Required Education

    Bachelor's
    If Other Required Education, please specify
    If Other Required Education, please specify

    Bachelor's degree from an accredited four-year college or university.
    Certifications/Licenses Required
    Indicate the minimum number of years required to do the job
    Indicate the type of experience required to do the job
    Indicate the type of experience required to do the job

    Relevant full-time professional experience
    Indicate if any combination of specific experience, training and education may be substituted for the required education or experience
    Preferred Qualifications
    Preferred Education
    If Other Preferred Education, please specify
    Discipline(s)

    Computer Science; Computer Information Systems; Management Information Systems; other degrees relevant to the position.
    Certifications/Licenses Preferred
    Indicate the preferred experience to perform the job
    Indicate the preferred experience to perform the job


    IT 1- Six months or more in desktop support, system administration or related experience IT 2- 2 to 4 years of desktop support, system adminstration or related experience in a large organization.

    IT 3-5 to 8 years of desktop support, system administration
    Posting Number
    Posting Number

    U01098P
    Number of Vacancies
    Number of Vacancies

    3
    Desired Start Date
    Position End Date (if temporary)
    Posting Close Date
    Open Until Filled

    Yes
    Application Review Date to Begin
    Special Instructions Summary
    EEO Statement

    LSU
    Health New Orleans is committed to leveraging diversity as an educational resource and an institutional core value.

    We seek candidates who will contribute to a climate where students, faculty, and staff of all identities and backgrounds have equitable access and success opportunities.

    As an equal opportunity, affirmative action employer, we welcome all to apply without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    About the School/Department

    LSU
    Health is an Equal Opportunity Employer for females, minorities, individuals with disabilities and protected veterans.
    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    • Will you have at least a Bachelor's Degree from an accredited four-year college or university AND relevant full-time professional experience by start date?
    Yes
    No

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