- Provide support for end users within LSU Health New Orleans School of Medicine
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- Bachelor's degree from an accredited four-year college or university
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- Two or more years in desktop support, system admin, or related experience for higher level positions.
- Previous experience supporting systems in Microsoft Active Directory
- Previous experience supporting systems in Microsoft Azure
- Previous experience supporting printers
- Previous experience with disk encryption implementation and support
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it client support analyst 1, 2, 3 - New Orleans, United States - Louisiana State University Health Sciences Center
Description
Posting Details
Posting Summary
Functional Position Title
IT CLIENT SUPPORT ANALYST 1, 2, 3
Position Number
, ,
Appointment Type
Regular
Location-City
New Orleans
School/Division
MEDICAL SCHOOL
Department
M/S-Administration
Position Summary
LSU Health New Orleans is seeking to fill several Client Support positions with eager, motivated individuals who have provided great IT service as a top priority.
These positions will ultimately report to the IT Project Coordinator and be a part of the School of Medicine Client Support Team.
This team provides software and hardware support for all Basic Sciences and Clinical Sciences departments, Centers of Excellence, and Administrative Sections of LSU Health New Orleans School of Medicine.
This technical position is a member of the School of Medicine's Information Technology staff who will provide end-user support for LSU Health New Orleans School of Medicine Departments to include software installs and maintenance, workstation and laptop support / troubleshooting, local area network (LAN), wireless, and VoIP phone troubleshooting, AV, videoconferencing, support of research hardware/software to integrate with lab equipment, researching of specs and ordering of new computers, processing old equipment for surplus, printer/copier support, and other IT-related projects as assigned by the IT supervisor.
The incumbent will work in coordination with the Department of Information Technology to adhere to IT policies, standards, and procedures.
This position takes direction from a higher-level analyst or the School's IT Project Coordinator.Additional Position Information
Primary responsibilities and duties of these IT Support Analyst positions include:
Workstation/Laptop support:
Computer operating system and software installation, configuration, troubleshooting, virus/malware removal, network connectivity (data cable patching and coordination of network drop activations), and printer configurations.
o Microsoft:
Supported versions of Microsoft Windows, Office, Defender, Edge
o Third-party: Creative Cloud, Adobe Sign, Citrix client, DameWare, Intune, Azure, Team
Dynamix, Moodle
Required Education:
Preferred Experience:
Preferred Experience and Skills:
Required Education
Bachelor's
If Other Required Education, please specify
Bachelor's degree from an accredited four-year college or university.
Discipline(s)
Certifications/Licenses Required
Indicate the minimum number of years required to do the job
ITA 1- 0-1, ITA 2- 2, ITA 3- 5
Indicate the type of experience required to do the job
Relevant full-time professional experience
Indicate if any combination of specific experience, training and education may be substituted for the required education or experience
Preferred Qualifications
Preferred Education
If Other Preferred Education, please specify
Discipline(s)
Computer Science; Computer Information Systems; Management Information Systems; other degrees relevant to the position.
Certifications/Licenses Preferred
Indicate the preferred experience to perform the job
IT 1- Six months or more in desktop support, system administration or related experience IT 2- 2 to 4 years of desktop support, system adminstration or related experience in a large organization.
IT 3-5 to 8 years of desktop support, system administrationPosting Detail Information
Posting Number
U01098P
Number of Vacancies
3
Desired Start Date
Position End Date (if temporary)
Posting Close Date
Open Until Filled
Yes
Application Review Date to Begin
Special Instructions Summary
EEO Statement
LSU Health New Orleans is committed to leveraging diversity as an educational resource and an institutional core value.
We seek candidates who will contribute to a climate where students, faculty, and staff of all identities and backgrounds have equitable access and success opportunities.
As an equal opportunity, affirmative action employer, we welcome all to apply without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the School/Department
LSU Health is an Equal Opportunity Employer for females, minorities, individuals with disabilities and protected veterans.
it client support analyst 1, 2, 3 professionals in New Orleans
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Jannah Sharpe
Grad Student at The University of New Orleans