Oracle EBS/Cloud Support Analyst - Harahan, LA, United States - Intralox

Intralox Harahan, LA, United States

1 week ago

Description

This position is not currently eligible for work authorization sponsorship.

Intralox, L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for an Oracle EBS/Cloud Support Analyst in our Digital Solutions group.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide.
Our global workforce of over 4,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities:

Manage service desk Oracle EBS and Oracle Cloud Applications support queue, gather support details, and resolve incidents within established SLAs
Primary focus to resolve Incident and Problem management related to the Oracle Supply Chain Planning Cloud application and related OIC integration
Daily review and triage of the Oracle Supply Chain Planning Cloud, Supply Planning "Plan Load' errors/exceptions; investigate, analyze, and resolve errors by directly correcting or reaching out to responsible parties
Monitor and triage Oracle Supply Chain Planning Cloud/EBS integration errors and triage for resolution; escalate to appropriate technical team as needed
Identify and provide workarounds to end users when a root cause resolution is not possible in the near term
Identify reproducible incidents without a permanent resolution and promote them to Known Problem status for evaluation
Ensure all incident communication is properly documented in ServiceNow
Work with end users to gather all relevant documentation related to incident support
Perform functional configuration and maintenance for ERP systems based on changing operational and business needs
Research transactional issues, identify root cause and drive resolution
Empower end users and Subject Matter Experts by providing "how-to" training when needed to resolve incidents based on improper system usage
Create documentation such as "how-to" documentation for incorporation into the ServiceNow Knowledge Base
Analyze existing support processes and identify areas for improvement or optimization
Assist in the testing and deployment of Oracle upgrades and Patches
Co-ordinate with cross-functional team and leverage expertise to drive efficiency opportunities by identifying people, process and technology gaps
Collaborate closely with Intralox DS Equipment Oracle team, PM, and BRM as needed assign, and escalate incidents needing development effort or configuration changes to the proper functional or technical team

Requirements:

B.S. in Computer Science, Information systems, or related curriculum
Minimum 5 years hands-on experience working as an Oracle E-Business Suite (EBS) Support Analyst in a complex, multi-organization business environment
Minimum 2-3 years' experience in implementation or supporting Oracle Advanced Supply Chain Planning (ASCP) or Oracle Supply Chain Planning Cloud
Expertise with Oracle EBS, with an emphasis on Order Management, Procurement, Discrete Manufacturing modules
Highly Preferred: 2+ years' experience in Oracle Supply Chain Planning Cloud Supply Planning and Demand Management
Interest in and passion for learning and working in a fast-paced environment
Strong functional knowledge of Oracle R12.2 is necessary
Experience in Oracle Fusion Cloud Applications is preferred
SQL expertise to support technical analysis and discovery for troubleshooting issues
Experience working within a professional IT organization in a support/analyst or QA capacity
Experience working with ServiceNow or similar service desk platforms
Strong interpersonal and communication skills: Ability to communicate technical concepts to non-technical resources
Strong grasp and understanding of ITIL and ITSM principles and best practices
Professional customer-focused approach in helping users solve problems
Limited travel required

This position is not currently eligible for work authorization sponsorship.#LI-Remote

Customer Support Analyst

1 week ago

Qonten New Orleans, United States

**Customer Support Analyst (Remote)** · | Mon, 25 Oct :32:57 GMT · Work with the product team to develop self-service tools so the level-1 support team can answer more questions and thus reduce the reliance on the level-2 support team. Whether it's monitoring the attack surface ...
IT Systems Support Analyst

3 days ago

Ports America Shared Services, Inc. New Orleans, United States

At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the developme ...
IT Systems Support Analyst

1 day ago

Ports America New Orleans, United States

At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the developme ...
it applications support analyst

5 days ago

Louisiana State University Health Sciences Center New Orleans, United States

Posting Details · Posting Summary · Functional Position Title · IT APPLICATIONS SUPPORT ANALYST · Position Number · Appointment Type · Regular · Location-City · New Orleans · School/Division · LSUNO Administration Services · Department · PEOPLESOFT ADMIN SUPPORT ORG · Positio ...
it client support analyst 1, 2, 3

1 week ago

Louisiana State University Health Sciences Center New Orleans, United States

Posting Details · Posting Summary · Functional Position Title · IT CLIENT SUPPORT ANALYST 1, 2, 3 · Position Number · , , · Appointment Type · Regular · Location-City · New Orleans · School/Division · MEDICAL SCHOOL · Department · M/S-Administration · Position Summary · LSU ...
it client support analyst 1, 2, 3

3 days ago

LSU Health New Orleans New Orleans, United States

LSU · Health New Orleans is seeking to fill several Client Support positions with eager, motivated individuals who have provided great IT service as a top priority. These positions will ultimately report to the IT Project Coordinator and be a part of the School of Medicine Clien ...
Senior Credit Analyst

1 week ago

First Horizon National Corporation Harahan, United States

About Us First Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, t ...
Radiologic Technologist: Travel Position

1 week ago

Supplemental Health Care Harahan, LA, United States Part time

Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in New Orleans, Louisiana. · Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Employment Type: Travel · Supplemental Health Care is working with a hospita ...
Radiologic Technologist: Travel Position

1 week ago

Supplemental Health Care Harahan, LA, United States Part time

Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in New Orleans, Louisiana. · Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Employment Type: Travel · Supplemental Health Care is working with a hospita ...
Funding Analyst

1 week ago

Crescent Bank Metairie, LA, US, United States

Crescent Bank is looking for a talented professional to fill an open position as a Funding Analyst. The primary function of this position is to review Retail Installment Sales Contracts and supporting documentation for completeness and compliance with state and federal laws. This ...
Funding Analyst

1 day ago

Crescent Bank Metairie, United States

Crescent Bank is looking for a talented professional to fill an open position as a Funding Analyst. The primary function of this position is to review Retail Installment Sales Contracts and supporting documentation for completeness and compliance with state and federal laws. This ...
Associate Account Executive

1 week ago

Hub International Metairie, United States

ABOUT HUB INTERNATIONAL: · HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and service ...
Sr Inventory Control Analyst

1 week ago

Clean Harbors Metairie, United States

**Sr Inventory Control Analyst** · Location: Metairie, LA, United States · Date Posted: Feb 24, 2022 · Category: Operations & Logistics · Job ID: 81471 · Share: share to e-mail **Job Description** · **The Opportunity:** · Clean Harbors **Metairie, LA** is looking for an ** ...
Funding Analyst

1 week ago

Crescent Bank Metairie, United States

Crescent Bank is looking for a talented professional to fill an open position as a Funding Analyst. The primary function of this position is to review Retail Installment Sales Contracts and supporting documentation for completeness and compliance with state and federal laws. This ...
funding analyst

3 days ago

Crescent Bank Metairie, United States

Crescent Bank is looking for a talented professional to fill an open position as a Funding Analyst. The primary function of this position is to review Retail Installment Sales Contracts and supporting documentation for completeness and compliance with state and federal laws. This ...
Funding Analyst

1 week ago

Crescent Bank Metairie, United States

NO Ops, 2121 Airline Drive, Metairie, Louisiana, United States of America · Req #605 · Crescent Bank is looking for a talented professional to fill an open position as a · Funding Analyst . The primary function of this position is to review Retail Installment Sales Contracts an ...
Traffic Engineering Analyst

1 week ago

Alliance Transportation Group Metairie, United States

The Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision. · Responsibilities: · The Traffic Engineering Analyst: · • Performs traffic and transport ...
Senior Data Analyst

3 days ago

Bernhard LLC Metairie, United States

About Us · Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a distin ...
Financial Analyst II

2 weeks ago

Bernhard LLC Metairie, United States

**About Us** · Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a di ...
Financial Analyst II

1 day ago

Bernhard LLC Metairie, United States

**About Us** · Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a d ...