Tier II Service Desk - Reston - Sharp Solutions, Inc.

The Service Desk (Tier I Level II) staff shall receive, diagnose, distribute and track the status of service requests via the Service Desk support management tool. Routine Duties/Job Requirements include Install application software for all USGS equipment in accordance with SOPs. ...

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. · ...

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ), best practices and established procedures and processes. · ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiriesTroubleshoot hardware and software-related issuesDocument issues clearly and accuratelyEscalate complex ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiries · Troubleshoot hardware and software-related issues · Document issues clearly and accurately · Escalat ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. · ...

We are looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. · In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cl ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · Excellent verbal (Phone customer interaction skills) and written communication skills. · o Experience with general information technology. · willingness to work in Nor ...

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: · Foster a culture of innovative and out ...

The Tier II Service Desk staff will receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk ...

· Service Desk Tier 2 (TS/SCI) · Reston, VA, USA · Full-time · Clearance: Top Secret/SCI · Job Description · Must be 8570 compliant  · Good communication skills and the ability to work in a high paced environment · Experience with Remedy · Experience with SCCM · Ability to provi ...

· Service Desk Tier 1 (TS/SCI) · Reston, VA, USA · Full-time · Clearance: Top Secret/SCI · Job Description · Required Qualifications: · Must be 8570 compliant  · 1-2 years of experience in professional work setting doing troubleshooting · Must have good communication skills and ...

More About the Role: · The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in ...

More About the Role: · The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in ...

We are committed to fostering a culture of innovative and out of the box thinking. We understand that each employee has something unique to offer to the organization. · Our company culture, productivity, and overall employee happiness stem directly from how much training, respons ...

The Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) · ...

+ Job Summary: The Service Desk Technician III is responsible for resolving highly complex issues across multiple systems. · + Responsibilities: · Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support, · Perform in-depth technical t ...

At Parsons you can imagine a career where you thrive work with exceptional people and be yourself. · Adjudicating tier 1 level inquiries and have the authority to escalate complex issues to engineers software developers field technicians and other relevant professionals for compr ...

The Service Desk Lead is responsible for overseeing day-to-day service desk operations and service delivery performance for a federal customer. · ...

This is a non-career term job that will provide support to all Airports Authority employees with their IT applications and telecommunication needs. · Receives service requests for software hardware application and/or telecommunications problems. · Detailed problem information int ...