Tier II Service Desk - Reston

The Service Desk (Tier I Level II) staff shall receive, diagnose, distribute and track the status of service requests via the Service Desk support management tool. Routine Duties/Job Requirements include Install application software for all USGS equipment in accordance with SOPs. ...

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. · ...

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ), best practices and established procedures and processes. · ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiriesTroubleshoot hardware and software-related issuesDocument issues clearly and accuratelyEscalate complex ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. · ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiries · Troubleshoot hardware and software-related issues · Document issues clearly and accurately · Escalat ...

We are looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. · In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cl ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · Excellent verbal (Phone customer interaction skills) and written communication skills. · o Experience with general information technology. · willingness to work in Nor ...

We are seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. · ...

This position will provide end user software troubleshooting and desk side support in a high paced environment. · ...

This is a Service Desk Tier 1 position in Reston, · VA. · ...

The Tier II Service Desk staff will receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk ...

The Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) · ...

+ Job Summary: The Service Desk Technician III is responsible for resolving highly complex issues across multiple systems. · + Responsibilities: · Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support, · Perform in-depth technical t ...

We are seeking Service Desk staff to receive diagnose distribute and track the status of service requests for assistance regarding any service the USGS has via the provided Service Desk support management tool currently Remedy. · The Service Desk will follow Information Technolo ...

The Service Desk Lead is responsible for overseeing day-to-day service desk operations and service delivery performance for a federal customer. · ...

ActioNet has an opportunity for a Service Desk Lead requiring an active Secret clearance. This position is located in Vienna, · VA. · Supports: · Service Desk, Deskside Support, Network Operations, Cybersecurity,The Service Desk Lead is responsible for overseeing day-to-day servi ...

We are looking for talented Help Desk Customer Service Representatives to join our team at Parsons · ...

In this role you will get to ensure round-the-clock support is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide mission. · ...