Service Desk - Reston, VA

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. · ...

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ), best practices and established procedures and processes. · ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiriesTroubleshoot hardware and software-related issuesDocument issues clearly and accuratelyEscalate complex ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · ...

We are seeking a technically capable Service Desk Associate to provide first-line support for Rythmos customers and partners. · Respond to incoming support tickets and inquiries · Troubleshoot hardware and software-related issues · Document issues clearly and accurately · Escalat ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. · ...

We are looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. · In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cl ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · Excellent verbal (Phone customer interaction skills) and written communication skills. · o Experience with general information technology. · willingness to work in Nor ...

We are seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. · ...

This position will provide end user software troubleshooting and desk side support in a high paced environment. · ...

The Tier II Service Desk staff will receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk ...

This is a Service Desk Tier 1 position in Reston, · VA. · ...

We are committed to fostering a culture of innovative and out of the box thinking. We understand that each employee has something unique to offer to the organization. · Our company culture, productivity, and overall employee happiness stem directly from how much training, respons ...

+ Job Summary: The Service Desk Technician III is responsible for resolving highly complex issues across multiple systems. · + Responsibilities: · Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support, · Perform in-depth technical t ...

The Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) · ...

We are seeking Service Desk staff to receive diagnose distribute and track the status of service requests for assistance regarding any service the USGS has via the provided Service Desk support management tool currently Remedy. · The Service Desk will follow Information Technolo ...

This is a non-career term job that will provide support to all Airports Authority employees with their IT applications and telecommunication needs. · Receives service requests for software hardware application and/or telecommunications problems. · Detailed problem information int ...

In this role you will get to ensure round-the-clock support is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide mission. · ...

At Parsons you can imagine a career where you thrive work with exceptional people and be yourself. · Adjudicating tier 1 level inquiries and have the authority to escalate complex issues to engineers software developers field technicians and other relevant professionals for compr ...

The Service Desk Lead is responsible for overseeing day-to-day service desk operations and service delivery performance for a federal customer. · ...