Tier II Service Desk - Reston, VA

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. · ...

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ), best practices and established procedures and processes. · ...

The Service Desk (Tier I Level II) staff shall receive, diagnose, distribute and track the status of service requests via the Service Desk support management tool. Routine Duties/Job Requirements include Install application software for all USGS equipment in accordance with SOPs. ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · Excellent verbal (Phone customer interaction skills) and written communication skills. · o Experience with general information technology. · willingness to work in Nor ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. · ...

We are looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. · In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cl ...

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. · ...

CACI is seeking a motivated Service Desk Lead with Agile methodology experience to join their Customs and Border Protection team in Northern Virginia. The ideal candidate will support end-user applications, work in a multi-tier service desk, and collaborate with engineering teams ...

+ Job Summary: The Service Desk Technician III is responsible for resolving highly complex issues across multiple systems. · + Responsibilities: · Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support, · Perform in-depth technical t ...

We are seeking Service Desk staff to receive diagnose distribute and track the status of service requests for assistance regarding any service the USGS has via the provided Service Desk support management tool currently Remedy. · The Service Desk will follow Information Technolo ...

This is a non-career term job that will provide support to all Airports Authority employees with their IT applications and telecommunication needs. · Receives service requests for software hardware application and/or telecommunications problems. · Detailed problem information int ...

We are committed to fostering a culture of innovative and out of the box thinking. We understand that each employee has something unique to offer to the organization. · Our company culture, productivity, and overall employee happiness stem directly from how much training, respons ...

We are seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. · ...

We empower our teams, contribute to our communities, and operate sustainably. Our Mission, Vision, and Values guide the way we do business. · Serves as the initial point of contact for troubleshooting hardware/software issues · Addresses support requests received over the phone, ...

We are seeking a Service Desk Shift Lead to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. · ...

The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows different members of the Service Desk team. · ...

We are seeking a Service Desk Shift Lead for our Department of State Bureau of Diplomatic Technology Consular Affairs Enterprise Infrastructure Operations Program. · The Shift Lead will serve as the first point of contact for IT service events providing frontline technical suppor ...

Tyto Athene is searching for a Service Desk Analyst I to support our customer in Ashburn, VA. · Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off. · ...

This position will provide end user software troubleshooting and desk side support in a high paced environment. · ...

CACI is currently looking for a motivated Service Desk Shift Lead with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2.1 (ITI2.1) team in Northern Virginia. · ...