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    Sr. Manager P&C Claims - Orlando, United States - Assurant

    Assurant
    Assurant Orlando, United States

    Found in: Lensa US 4 C2 - 6 days ago

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    Description


    The Senior Manager is a transformational leader who will be responsible for managing the day-to-day activities of a team of managers, supervisors and/or claim adjustors within the P&C Housing Claims/Lender Placed Insurance Department.

    The Senior Manager provides inspirational leadership in managing, coaching, and motivating employees to meet the key performance standards, and adherence to proper claims handling guidelines with the investigation of insurance claims based on dwelling coverage and damage.

    This role is also responsible for leading the execution of change management, claims strategies, employee development, and technology adoption as well as drive the execution of operational risk management, regulatory compliance training, and procedures across multiple teams.

    This is a remote role with a key focus surrounding our primary locations in Miami, FL, and Atlanta, GA.
    What will my duties and responsibilities be in this job?
    Provides transformative leadership and supports the implementation of innovative initiatives that drive efficiencies, build culture, and deliver value.

    Drives a digital-first mindset, and supports new technology to drive greater automation.

    Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results.

    Provides leadership, coaching, and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement.

    Ensures timely and accurate processing of claims, adhering to industry standards and company standard operating procedures/policies.


    Collaborates with other departments, such as Legal, Finance, and Customer Service, to address complex claims and ensure a seamless customer experience.

    Analyzes claims data to identify trends, regulations, and best practices, incorporating relevant changes into claims processes.

    Stays abreast of industry trends, regulations, and best practices, incorporating relevant changes into claims processes.

    Leads the development and implementation of training programs for claims staff to enhance skills and knowledge.

    Oversees the development and maintenance of claims documentation and reporting.

    Identifies and implements strategic initiatives for claims management, enhancements, as well as improved procedures.

    Develops and fosters excellent relationships with clients, customers, and internal stakeholders.

    Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly.

    Participates in establishing/defining short- and long-term goals and plans for the work group.

    Ensures complete and sound claim settlements, legal reviews, and investigations when necessary.

    Resolves non-routine and escalated customer calls.

    Researches and responds to customer complaints, take appropriate action, and follow-up communications occur.


    Hires, leads, develops, and mentors a team of managers and supervisors responsible for investigating and settling property and casualty claims.


    Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.

    Leads claims operations teams to meet client needs and drive the LOB's strategic initiatives.

    Selects, develops, leads, and holds managers accountable for serving members and providing appropriate solutions through their teams.

    Provides strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.


    Consistently coaches and holds managers/supervisors accountable for leading their teams on claims handling, inspecting, and reviewing the quality of claims and responding to escalations.

    Drives development by holding managers accountable for functional and leadership coaching and encouraging associate development planning.

    Communicates, evaluates, and reinforces productivity standards and performance expectations.

    Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results.

    Provides Leadership, coaching and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement.


    Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.

    Provides strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.

    Sets clear expectations, provides timely feedback, and engages the right people (Director/People Partner) on performance management issues and concerns.

    Leads using our core values, our commitments, and The Assurant Way.

    What are the requirements needed for this position?

    A bachelor's Degree or a minimum of 5 years of experience working in the claims process in a P&C environment (in addition to the minimum years of experience required) may be substituted instead of a degree.

    Minimum of 5 years of supervisory/management experience including coaching and developing of employees.

    P&C Adjuster License or ability to obtain within 30 days.

    Insurance Designation or project management certification (is a plus)

    Ability to navigate a fast-paced environment while managing through challenging priorities.


    Exceptional relationship-building experience with the ability to listen, and build rapport and credibility with peers and as a partner vertically within the business unit, as well as with leadership and capability teams.

    Knowledge of fundamental information technologies and the ability to use people, processes, and technology to improve efficiency and effectiveness.


    Proven ability to effectively lead, partner, and communicate with various levels of the organization to define and execute cross-functional business objectives.

    Highly developed communication skills in writing, speaking, and presenting.

    High level of technical claims knowledge; expert communication skills; and significant industry knowledge.


    Ability to think tactically to accomplish short-term goals, while focusing on strategic and conceptual long-term (2-5 years) planning focused on business impacts and outcomes.

    #LI-Remote
    #AssurantProudSD

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