- Troubleshoot equipment at the customer's facility; execute the necessary adjustments to bring equipment up to running status.
- Read and interpret mechanical and electrical drawings, layouts, and sketches.
- Consult with customers/supervisors/managers to plan layout of equipment during line moves.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Support developing operating and troubleshooting knowledge of the operations team.
- Make recommendations to repair/replace only items that require repair/replacement.
- Safely and efficiently use hand and power tools to drill and tap holes in specified locations.
- Safely operate larger tools such as Mills, Lathes, Grinders, and/or sanders to modify components in the field.
- Cut, strip, form wire cable, conduit, and plastic protective tubing to connect circuits and sub-assemblies.
- Operate machinery to demonstrate equipment operation and analyze malfunctions.
- Travel to both domestic and international customer locations for long and short-term support
- When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
- Follow ATS and customer's plant and safety regulations while at their facility.
- Complete detailed Service Report for the services provided on a daily/weekly basis.
- Be available to be on-call on a rotational basis.
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
- Facilitate warranty/non-warranty claims with the customer.
- Coordinate service projects including team meetings, schedule and financials as required.
- Assist others and take on temporary or permanent assignments as requested by the Service Manager.
- Maintain up-to-date knowledge on current products and equipment used at ATS
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Show current certification or be able to obtain certification to operate forklifts, cranes, and other material handling equipment.
- Other duties as assigned.
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent.
- 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician).
- An excellent understanding of pneumatics and hydraulics with basic electrical and system control.
- Aptitude to read drawings, reference manuals & assembly system instruction guides.
- Well versed with troubleshooting of mechanical and electrical systems.
- Experience in working directly with internal and external customers to resolve problems.
- Proficient with Microsoft Word, Outlook, & Excel.
- Ability to read, speak, write, & understand English in a professional manner.
- Strong initiative, innovative, and keen attention to detail.
- Ability to work effectively in fast-paced environment.
- Excellent interpersonal & communication skills.
- Ability and willingness to travel up to 85%.
- Must have valid Passport.
- Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function.
-
Client Services Representative
3 weeks ago
NVA Lewis Center, United StatesAnimal Care Center of Polaris is looking to hire a dedicated and outgoing part-time or full-time Client Service Representative to join our team · Job role is responsible for answering incoming phone calls and emails, greet and engage with clients, process payments and returns for ...
-
Customer Service Representative
2 weeks ago
Greg Wolfson - State Farm Agent Powell, United StatesJob Description · Job DescriptionBenefits:Company parties · Free food & snacks · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative with the Greg Wolfson State Farm Agency, you will generate the kind of exceptional client experiences that reinforce ...
-
Member Services Representative
4 days ago
Bridge Credit Union Powell, United StatesJob Description · Job DescriptionHere at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great ...
-
Customer Service Representative
2 weeks ago
Custom Fabricating & Supplies Franklin, United StatesCustom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is ofte ...
-
Technical customer service representative
6 days ago
Apex Dynamics Dublin, United StatesMIWE makes baking simple. With more than 700 employees, we develop and manufacture everything that makes the life of a baker easier at two locations in Germany - from compact baking stations to large-scale industrial ovens, from sophisticated climate and refrigeration technology ...
-
Customer Service Representative
3 weeks ago
Jay Gemes - State Farm Agent Columbus, United States**Position Overview**: · Are you ready to join a dynamic team that's been making waves in the insurance industry since 2012? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Colorado and a remote presen ...
-
Client Services Representative
2 days ago
National Veterinary Associates Lewis Center, United StatesAnswer incoming phone calls in a professioinal and kind demeanor. Make outgoing phone calls to clients. Check emails regularly. Schedule appropriate appointments for specific needs within the clinic for clients. Invoice clients and process payments. Client Service, Representative ...
-
Customer Service Representative
6 days ago
Velocity Enterprises Franklin, United States"We move people, people move us. Leave Germany, head to Portugal: Dreamy coastlines, idyllic landscapes, and mild climate, among many other things, await you in Portugal. We are looking for customer service representatives (m/f/d) for an international service company through dire ...
-
Field Service Representative
2 weeks ago
ATS Automation Lewis Center, United StatesATS Company: ATS Corporation · Requisition ID: 10958 · Location: · Lewis Center, OH, US, · Date: May 14, 2024 · Field Service Representative - Electro Mechanical (Lewis Center, OH) · Overview · This role will be responsible for line moves, cell/line installations and servi ...
-
Patient Services Representative Ii, Reception
2 weeks ago
Sutter Health Dublin, United States**Organization**: · PAMF-Palo Alto Medical Foundation ALD · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
-
Customer Service Representative
1 week ago
Pick n Save - Kroger Columbus, United StatesCustomer service representatives oversee front end operations during their shifts. · Help the cashiers with questions or pricing issues directly at the registers along with liquor scans for minor cashiers. · Cover the customer service desk to assist with lottery, money orders, mo ...
-
Customer Service Representative
6 days ago
Apex Solutions Lake Darby, United StatesAbout the Company · We are an essential partner in the field of motor management for combustion engines, generators, and turbines, with our experience and innovative power in control and drive technology. With dedication, we develop the perfect solution for emission reduction and ...
-
Customer Service Representative
1 week ago
Krones North America Franklin, United StatesJOB DESCRIPTION: · We are looking for a dynamic and energetic individual to join our Life Cycle Services Spare Parts Team here at KRONES. This position is responsible for aftersales customer suppor, delivering personalized Spare parts related support for Krones customer base; ide ...
-
Bilingual Dental Services Representative
3 weeks ago
Dental Associates Ltd Franklin, United States**Company Perks** · As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patie ...
-
Patient Service Representative
14 hours ago
Quantum Health Dublin, United States permanentDescription · Now HiringForJune Classes StartingPay:Minimum $ Maximum $24.00 per/hour* Shift Differential:+ $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Location:This position is located at our Dublin, OH campus. Who weare Founded in 1999 and he ...
-
Telephone Customer Service Representative
1 week ago
Titan Industries Obetz, OH, United States FreelanceWe are currently seeking Call Center Agents/Telephone Customer Service Representatives (m/f/d) to support our customer management team in the field of dental insurance in Obetz, OH. · As a Telephone Customer Service Representative (m/f/d) or Call Center Agent (m/f/d), your respon ...
-
Customer Service Representative
3 weeks ago
Hawkins Galena, United StatesAbout Hawkins · Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety ...
-
Kernan Insurance Powell, United StatesJob Description · Job DescriptionJoin Kernan Insurance, a customer-focused insurance agency located in Powell, Ohio. As a Licensed Insurance Customer Service Representative, you will be an integral part of our team, dedicated to providing exceptional service to our valued clients ...
-
Crimson Technologies Huber Ridge, OH, United States FreelanceAre you tired of being stuck in a rut? Then take a chance Join us on the most beautiful routes in Saxony - and even beyond the borders · Join our team in Huber Ridge, OH. We are currently looking for **Train Attendants/Customer Service Representatives/Inspectors (m/f/d)** for our ...
-
Sales representative in the internal service
3 weeks ago
Infinity Systems Franklin, United StatesAre you looking for a job with a future? In a family-owned company? Then we should get to know each other. · EBERO FAB is the nationwide infrastructure expert. With over 200 employees at 14 locations, we prepare our customers for the infrastructure of the future - from energy and ...
Field Service Representative - Lewis Center, United States - ATS Automation
Description
Overview
This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers' facilities with a focus on resolution of mechanical and some electrical customer issues.