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    Customer Service Associate - Augusta, United States - Textron

    Textron
    Textron Augusta, United States

    1 month ago

    Default job background
    Description

    Customer Service Associate

    Description
    Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation
    vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support
    equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in
    environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
    preserves\.


    Responsibilities:

    • Provide concierge\-type service to facilitate customer support for general questions on parts
    and accessories order status, account activity, warranty information, and technical service\.

    • Answer a high volume of calls from customers and end usersto provide timely and accurate
    information to incoming customer questions and product knowledge requests\.

    • Partner with the Customer Service team to meet and exceed customer's service expectations\.
    • Provide timely feedback to the company regarding service failures or customer concerns\.
    • Maintain account information in CRM system, including logging all calls\.
    • Assume responsibility and accountability for assignments and tasks\.
    • Convey information to customers using professional telephone and effective business writing skills
    with an excellent grasp of grammar\.

    • Exhibit solid interpersonalskills and maintain composure when faced with difficult situations
    and personalities\.

    • Contribute to team goals and perform other duties as required\.
    • Contributes to a culture of respect, dignity and inclusion, where everyone, feels heard and understood,
    empowered and valued\.

    Qualifications

    Qualifications:

    • Education: High School Diploma Required, Associates degree preferred
    • Years of Experience: ClerOff2: 0\-2 years of experience required; ClerOff3: 2 or more years relevant
    experience required

    EEO Statement

    Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law\.


    Recruiting Company: Textron Specialized Vehicles


    Primary Location: US-Georgia-Augusta


    Job Function: Product Support


    Schedule: Full-time


    Job Level: Individual Contributor


    Job Type: Standard


    Shift: First Shift


    Relocation: Available


    Job Posting: 04/04/2024, 12:30:44 PM


    Job Number: 322664
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