Jobs
>
Atlanta

    Hardware Technician - Atlanta, United States - Disguise Technologies Ltd

    Disguise Technologies Ltd
    Disguise Technologies Ltd Atlanta, United States

    3 weeks ago

    Default job background
    Description

    Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

    Role: Hardware Technician (High-End Computers)

    Department: Service Centre/Hardware - Operations

    Level: Mid-Level Technician

    Office: Meptik

    Reports into: Global Service Center Manager (US - LA)

    ABOUT THE ROLE

    The Hardware Technician is a crucial member of the Support, Operations, and Manufacturing Engineering teams. You'll play a key role in handling server returns and repairing customer servers to meet our high-quality standards. Your expertise in fault finding and debugging high-end computer hardware is vital. Additionally, you'll manage multiple repairs, stock, and support tickets simultaneously, both onsite and remotely. Collaboration with Manufacturing Engineering on projects and documentation preparation for suppliers is integral to the role. Furthermore, you'll provide insights to enhance system performance and support across diverse devices. Alongside operational tasks like inventory management and stock handling, you'll also need expertise in system upgrades, optimization, and desktop support for Windows and MacOS. Proficiency in managing laptops, desktops, and Macs is essential to enhance system performance and provide effective support across various devices. Lastly, this role requires knowledge in building and maintaining custom media server racks, incorporating a variety of audio, video, lighting, and other equipment.

    ABOUT US

    Join our team committed to offering industry-leading support and investing in your growth and development. If you're passionate about technology and dedicated to delivering top-notch service, we welcome you aboard.

    KEY REQUIREMENTS / RESPONSIBILITIES

    • Extensive hardware troubleshooting and diagnostic skills.
    • Efficient management of repairs, stock, and support tasks.
    • Expertise in servicing, maintaining, and building custom racks for media servers
    • Proficiency in system upgrades, desktop support, and hardware maintenance for Windows and MacOS.
    • Ability to optimize diverse devices for enhanced performance.
    • Excellent communication, teamwork, and inventory management abilities.
    • Knowledgeable in constructing and maintaining custom media server racks.
    • Proficiency in purchasing, shipping, and inventory management procedures.
    • Skilled in packing and creating spreadsheets for tracking purposes.
    WHAT YOU WILL DO
    • Conduct thorough repairs and upgrades for Disguise media servers.
    • Prioritize repairs to meet Service Level Agreements.
    • Create detailed repair reports and manage inventory.
    • Assist customers with hardware issues and provide troubleshooting.
    • Travel to customer sites for on-site repairs and upgrades.
    • Drive continuous improvement in customer service and team support.
    • Maintain internal documentation and escalate critical issues.
    • Provide feedback on hardware issues and oversee server rack maintenance.
    • Execute system upgrades, optimize performance, and offer desktop support.
    • Manage procurement processes, coordinate shipping logistics, and track inventory levels.
    • Pack and prepare hardware components for shipment and utilize spreadsheets for tracking.
    About Meptik:

    Meptik is the one-stop shop for bridging realities.

    We help our clients build their next virtual production powerhouse, fuel it with stunning virtual sets, deliver in-camera visual effects on set, and create immersive audience experiences.

    As one of the most experienced teams in the industry, we have the creative vision and, as part of Disguise, access to the latest Emmy-award-winning tech to help clients Upset RealityTM. We've done it for big and small productions, corporate clients, major film studios, broadcasts, and live events.

    Clients can work with us throughout their entire creative journey, or let us be part of their next visual masterpiece.

    About Disguise:

    Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyonc, festivals like Coachella and Glastonbury and theater productions like Frozen and Harry Potter, we are also now leading the way in Extended Reality (xR) for remote Virtual Production.

    Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.

    We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.

    With offices in London, LA, Auckland, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.

    We were delighted to be recognized as one of the Financial Times' top 1000 fastest growing businesses for 2021. Watch our showreel to see just some of the incredible work of how Disguise products are used

    Our Values
    • Honest. Transparency and integrity are core to how we approach each other and our work at Disguise. Our culture relies on clear, courageous conversations and proactively sharing feedback with the intent to help each other and the business to grow.
    • Evolutionary. We are always seeking to be even better. We push the limits of what is possible so both our technology and our Disguisers stay ahead of the game.
    • Fearless. Innovation and a pioneering attitude are key to our success. Disguisers are empowered to experiment, work autonomously and grow from their experiences.
    • Resilient. Disguisers are determined to succeed and will not give up when things get tough. We are committed to doing what is right, rather than what is easy, and will adapt to finding the best path forward.
    • Belong. We are committed to being the difference. Every Disguiser has a role to play in creating an inclusive environment where people belong and can do their best work every day.
    Our benefits

    We want to make sure we attract and retain the best talent out there. For permanent Disguisers globally, some of our benefits and perks include:
    • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
    • Gig Allowance - £400 or local equivalent to spend on tickets every year, to immerse yourself in our industries
    • Flexible hours - some people start work at 10am, and others begin at 7am and finish earlier. Create a pattern that works for your team and for you
    • Hybrid working between home and our offices (dependent on role and location)
    • Long Service Awards (3, 5, 10+ years)
    • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
    • Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, Employee Assistance Programmes
    • Training, coaching & mentoring
    Health and pension benefits vary based on local requirements.

    Don't Disguise your differences.

    Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

    About Disguise

    Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyonc, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, we are also now leading the way in Extended Reality (xR) for remote Virtual Production.

    Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.

    We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.

    With offices in London, LA, Auckland, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.

    We were delighted to be recognized as one of the Financial Times' top 1000 fastest growing businesses for 2021. Watch our showreel to see just some of the incredible work of how disguise products are used

    Our values
    • Honest. Transparency and integrity are core to how we approach each other and our work at disguise. Our culture relies on clear, courageous conversations and proactively sharing feedback with the intent to help each other and the business to grow.
    • Evolutionary. We are always seeking to be even better. We push the limits of what is possible so both our technology and our disguisers stay ahead of the game.
    • Fearless. Innovation and a pioneering attitude are key to our success. Disguisers are empowered to experiment, work autonomously and grow from their experiences.
    • Resilient. Disguisers are determined to succeed and will not give up when things get tough. We are committed to doing what is right, rather than what is easy, and will adapt to finding the best path forward.
    • Belong. We are committed to being the difference. Every disguiser has a role to play in creating an inclusive environment where people belong and can do their best work every day.
    Our benefits

    We want to make sure we attract and retain the best talent out there. For permanent disguisers globally, some of our benefits and perks include:
    • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
    • Gig Allowance - £400 or local equivalent to spend on tickets every year, to immerse yourself in our industries
    • Flexible hours - some people start work at 10am, and others begin at 7am and finish earlier. Create a pattern that works for your team and for you
    • Hybrid working between home and our offices (dependent on role and location)
    • Long Service Awards (3, 5, 10+ years)
    • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
    • Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, Employee Assistance Programmes
    • Training, coaching & mentoring
    Health and pension benefits vary based on local requirements.

    Don't disguise your differences.

    Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at disguise. We create together and we create everywhere.

  • itechstack

    Hardware Technician

    18 hours ago


    itechstack Georgia, United States

    Title: Electronics HW Testing Technician · Location: Peachtree, Georgia · Contract Type: Full-Time · JOB DETAILS · Electronics HW Testing Technician, with electronics background who can perform the following. · min of 2-5 years of expereince in Electronics HW testing expereince a ...


  • Descartes Systems Atlanta, United States

    Descartes Unites the People and Technology that Move the World · The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our netwo ...


  • Leidos Riverdale, United States

    The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician · at the Pentagon, Arlington, VA. · The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, l ...


  • Main Street Auto Atlanta, United States

    We are seeking a highly skilled IT Support-Field Technician to join our team. This role will primarily focus on providing on-site support for hardware-related issues and deployments across designated regions. The ideal candidate will possess strong technical expertise in hardware ...


  • GeorgiaGov Atlanta, United States

    Atlanta Technical College (ATC) is seeking highly qualified applicants for its Maintenance Technician (HVAC) position in the Facilities and Operations Division. This position is located on Atlanta Technical College's main campus, just South of Downtown Atlanta. · Under thegenera ...


  • Capleo Global Atlanta, United States Contract

    Job Title: Office Admin/Logistics & Administrative Support · Job Location: Atlanta, GA % Onsite from Day 1) · Duration: 3 Months (with high possibility of extension) · Job Description: · Provides business operations support, computer inventory management, and logistical support b ...


  • Encore Technologies Atlanta, United States

    IT Support Specialist · Hybrid role · This is a mix of Service Desk and Field Service Technician · Must be local to the Atlanta Area · Position Summary · The IT Support Specialist is responsible for providing comprehensive technical support both remotely and on-site. This role c ...


  • BlueSky Resource Solutions Atlanta, United States

    Desktop Technician II · Atlanta, GA (On-Site) · POSITION OVERVIEW: · The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. ...


  • eTeam Inc Atlanta, United States

    Support a robust Microsoft based network running Windows 10/11 and Microsoft Office 365, MS Teams, etc. Basic Desktop and Networking support knowledge on Windows Operating systems, OS error conditions, IPConfig Command, Active Directory, DHCP, DNS and Group policy. PC Desktop, La ...


  • Pyramid Consulting, Inc Atlanta, United States

    Immediate need for a talented Audio-Visual Technician. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $25 - $28/ho ...


  • Insight Global Atlanta, United States

    REQUIRED SKILLS AND EXPERIENCE · 3-5 years' experience of hands-on installation of telecommunication/POS systems. · 1-3 years' experience supporting systems in a networked environment · Willingness to travel by train, car or flight to customer sites · Ability to work nights and ...


  • Datamatics Global Services Inc Atlanta, United States

    Job Description · JOB TITLE --- Electronic Security Technician (ESS equipment) · LOCATION ----- Atlanta, GA 30303 · Duration months work in Atlanta. Plan to put on different program after that. However, plan on additional work requiring 100% travel. Travel includes government ra ...


  • Focus Brands Atlanta, United States Full time

    Essential Functions · Customer Support Services Manages the activities (, schedules, priorities, etc.) and resource allocation needed to maintain customer satisfaction, enhance efficiencies and to ensure adherence to processes, policies, and service level agreements for customer ...


  • EVONA Atlanta, United States

    EVONA are working with a pioneering aerospace company dedicated to pushing the boundaries of speed and efficiency in air travel. Leveraging cutting-edge technologies and innovative engineering solutions, they are committed to revolutionizing the future of transportation. With a f ...


  • EVONA Atlanta, United States

    EVONA are working with a pioneering aerospace company dedicated to pushing the boundaries of speed and efficiency in air travel. Leveraging cutting-edge technologies and innovative engineering solutions, they are committed to revolutionizing the future of transportation · Roles & ...


  • Apex Systems Atlanta, United States Contract

    Job#: · Job Description: · Apex Systems is partnering with our large healthcare client to hire a Workstation PC Technician ONSITE in Atlanta, GA · To directly apply, please email your resume to Shelby at . · Title: Workstation PC Tech · Location: Atlanta, GA, 100% ONSITE · ...


  • Medasource Atlanta, United States

    Position: Point of Care Support Specialist · Location: Can sit out of any city with distance of Major Airport; 100% travel · Duration: Contract with extension up to 3 years, could become permanent role · Position Details: · The primary responsibility of this role is to travel to ...


  • M.C. Dean, Inc. Atlanta, GA, United States

    Position Summary In this role you will be responsible for installing and maintaining electronic security systems. Performing preventive maintenance requirements. Performing inspections, evaluations, and inventory. Essential responsibilities and activities include but are not lim ...


  • Amazon Data Services, Inc. Atlanta, United States Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment ...

  • Anduril

    Production Manager

    1 week ago


    Anduril Atlanta, United States

    Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduri ...