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    Patient Service Representative - Tucson, United States - Eye Care Partners Career Opportunities

    Eye Care Partners Career Opportunities
    Eye Care Partners Career Opportunities Tucson, United States

    23 hours ago

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    Description

    Job Description

    Job Description

    EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-

    An upbeat team environment looking to bring on a Patient Service Representative. We need a candidate excited for a career starting with this entry level opportunity We are committed to providing training and resources for the right candidate to succeed.

    Pay: $15/hour

    This position can lead to opportunities in patient care, management, billing, corporate, and much more. Our leadership team strives to know everyone by name and loves to promote from within. This is your chance to find a home in a rapidly growing company.

    Competitive Benefits:

    • Paid Time Off (PTO)
    • Employer Matched 401k
    • Health/Dental/Vision Insurance
    • Employee Purchase Program + Allowance
    • Certification and Training Reimbursements

    Essential Functions:

    • Facilitate patient flow
    • Protect patient confidentiality
    • Strive for excellent patient care
    • Answer inquiries through phone, email, and in person request
    • Effectively communicate with patients, doctors, and managers

    Requirements:

    • Strong customer service skills
    • Excitement to learn and grow
    • High School Diploma or GED Equivalent

    Job Title:

    Patient Service Representative

    Summary

    The Patient Service Representative is responsible for the store clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

    Essential Functions

    Welcomes and greets all patients and visitors, in person or over the phones. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Responds to patients, prospective patients, and visitor inquiries in a courteous manner. Responsible for keeping the reception area clean and organized. Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff. Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

    Supervisory Responsibility

    This position has no supervisory responsibilities.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Education and Experience

    Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling. High school diploma or GED equivalent. Strong customer service. PC proficient. Must be able to stand/walk/sit for increments of 4 hours or more. Previous receptionist or medical office experience preferred.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets, and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. Must be able to move and lift up to 20 pounds.

    Position Type and Hours of Work

    This is a full-time position. Days and hours of work varies.

    Travel

    This position is expected to travel less than 5%.

    Reports to: Optical Manager

    Classification: Full Time/Non-Exempt

    Schedule: Varies

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