Customer Service Representative - Tucson, United States - Lincare

Lincare
Lincare
Verified Company
Tucson, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.


Responsibilities:


  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Documents calls and intakes in computerized record keeping system (Productivity)
  • Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications:


  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • Help with the training of employees
  • Calculate figures and amounts in reference to frequency and doses dispensed

Education and Experience:


  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Must meet any licensing requirements necessary for specific location
  • Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Work Location:
In person
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