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Client Services Representative - Tucson, United States - Tucson Medical Center
Description
Client Services Representative - LabJob CategoryAllied Health
SchedulePart time
Shift- Mid Shift
SUMMARY:
The Laboratory Client Services Representative is responsible for working cooperatively with Clinical staff and patients promoting professional and respectful interactions.
Serves as an informational representative of clinical departments providing Laboratory information in response to patient and Clinical laboratory practices and inquiries while maintaining laboratory documents and ensuring quality control.
ESSENTIAL FUNCTIONS:
Serves as an informational representative of clinical departments providing laboratory related information in response to patient and Clinical laboratory practices and inquiries.
Provides an efficient and efficacious liaison between testing departments, results, reference laboratories, and shipping departments.
Researches, resolves and documents specimen or testing issues and communicates to customers as needed.
Acts as resource for customers, providing test information, results, ordering instructions in HIS.
Act as liaison with reference lab for all customer service issues.
Ensures that patient's specimen rejections, Quality Not Sufficient (QNS), and Duplicate Patient Record, are communicated to the client in a timely manner.
Handles incoming and outgoing telephone calls; exercises judgment as to urgency or other nature of calls and directs them to appropriate client or personnel.
Processes, checks, and maintains various laboratory records and data.
Logs or enters laboratory results, ensuring appropriateness of values sent by the reference laboratory, as compared to QA/QC ranges.
Assists with training of assigned personnel.
Resolves problem specimens according to specific requirements.
Searches and/or retrieve mislabeled, quantity-not-sufficient, or unlabelled specimens.
Enters and retrieves data utilizing knowledge of various computer software packages.
Operates a personal computer, calculator, fax machine, copy machine or related office machinery in performing assigned duties.
Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards.
Performs related duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION:
High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience.
EXPERIENCE:
Six (6) months customer service experience required. Laboratory experience preferred.
LICENSURE OR CERTIFICATION:
None required.
KNOWLEDGE, SKILLS AND ABILITIES:
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you