Bilingual Customer Service Representative - Tucson, United States - Cash Time Loan Centers

Cash Time Loan Centers

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Cash Time Loan Centers is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities.

As an Account Manager/Loan Officer you will provide great customer service all while processing the auto title or personal loan request.

You will be responsible for directly providing loan products to customers in an efficient and accurate manner.

Responsibilities:

Handle both incoming and outbound calls
Cash handling, debit card payment processing
Handle every aspect of a loan from start to finish. (Inperson or Online requests)
Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
Interview customer inperson or over the phone
Conduct a vehicle condition report
Collect and analysis income source
Identify and assess customers' needs to achieve satisfaction
Inform customer regarding loan decision
Data entry, finalize all loan document and loan disclosure to customer
Participating in marketing activities as needed
Perform light collection related transactions
Informing manager of escalated customer issues
Balancing cash drawer (if assigned) every shift
Follow company policies, guidelines

Skills/ Requirements:

Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Experience with multilines phones a plus Cashhandling experience a plus.
Exceptional Customer Service skills and be computer literate
Be reliable and punctual
Work independently, while still being a team player
Ability to handle confidential information
Spanish Bilingual is a MUST
Office hours Monday thru Fri 9:00 a.m. 6:00 p.m. | Saturday 9:00 a.m. 2:00 p.m. | Sunday
CLOSED
NOT A REMOTE JOB
NO PART TIME AVAILABLE