Help Desk Support - Newtown, United States - RX2 Solutions

RX2 Solutions Newtown, United States

6 days ago

Technology / Internet

Description

TITLE: Help Desk Support
TYPE: Contract to Hire
LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after training)
START DATE: Immediate
SHIFT: M-F, 8:30 am - 5 pm

We have an immediate need for a customer-service-centric Entry Level IT support professional
This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.

MAIN RESPONSIBILITIES

Balance incoming support calls, emails, and tickets at the same time
Triage support requests based on urgency
Provide troubleshooting assistance to internal customers with varying levels of technical ability
Ability to solve problems and escalate accordingly in a fast-paced environment
Provide technical support for Microsoft Office Applications and Office 365 products
Communicate effectively to both external customers and internal employees/managers
Continue to gain product and technical knowledge

QUALIFICATIONS

Bachelor's Degree or associate's degree in IT is a plus but not required
Familiarity with working on a formal help desk using a ticketing system
Comfort with working over the phone 100% of the time
Excellent ticket tracking and documentation skills
Strong customer service skills
Ability to work independently and in a team environment
Strong verbal and written communication skills

EOE STATEMENT
We are an equal opportunity employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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