Tier III Help Desk Support - Princeton, United States - Insight Global

Description

An employer is looking for a Tier III Help Desk Support Engineer.

This person will be solely responsible for helping a team of 40 with their Mac and PC issues for troubleshooting, password resets, software updates, equipment set up and board room set up.

They will use Active Directory and provide concierge-like help for any issues that arise.

Issues may include logging into the database, connecting their email to their phones, board room equipment set up and troubleshooting, password resets, on and offboarding user's equipment and ordering new equipment.

This person is expected to be onsite 5 days a week with the chance of working remotely when days are slower.

This person needs to have excellent communication and be comfortable speaking to C-Suite executives as this location is the primary home base for these people.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

5+ years of desktop/help desk support experience

5+ years of experience troubleshooting and working with both Windows PC and Mac products

Experience with a ticketing system

Excellent communication skills

Passion for IT and Desktop Support

Interest in being a team of one dedicated to a group of 30-40 people

Nice to Have Skills & Experience

Experience with Active Directory

A+ Certified

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.