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Informatics Technical Specialist - Salt Lake City, United States - Abbott
Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
Job Description
ABOUT ABBOTT DIAGNOSTICS:
The key to successful treatment and full recovery is often fast, accurate diagnosis.
Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
WHAT YOU'LL DO
The Core Informatics Technical Specialist (ITS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD's informatics solution.
Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff.
Many projects must be managed concurrently.Serve as technical application expert and the communication link to global support for field service organization and customers where advanced support as needed.
Builds and maintains effective long-term relationships with internal and external customers. Manages and supports sales objective and customer satisfaction to grow the businessResponsible for implementing and maintaining the effectiveness of the quality system.
The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.
As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
This role also serves as level 1 and/or 2 complaint resolution via call center phone support function. Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year's work plan.Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.
Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.EDUCATION AND EXPERIENCE YOU'LL BRING
Required
Minimum of 0-2 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.
Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
Excellent communication, organization, project management, and attention to detail required.Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
PreferredBachelor's degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
Experience with ADD's instrument systems a strong plus.
Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies.
Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA).WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career
We offer:
A fast-paced work environment
where your safety is our priority (Include for Manufacturing roles only)
Production areas that are
clean, well-lit and temperature-controlled
(Include for Manufacturing roles only)
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security
through competitive compensation, incentives and retirement plans
Health care and well-being programs
including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k)
retirement savings with a generous company match
The stability of a company
with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.
The base pay for this position is
$48, $96,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
HIAC Core Lab
LOCATION:
United States of America :
Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English:
EEO is the Law link - Espanol:
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