- Communicate in a timely and professional manner with users via email, chat, and/or phones.
- Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
- Proactively submit feedback recommendations on the user's behalf to improve the product.
- Provide best practices and assistance to customers on how best to implement JobNimbus
- Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
- Assist in company events and trade shows
- Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions
- Preferred: 1-2 years of technical support experience
- Preferred: 1+ years of customer support experience
- Preferred: 1+ years of QuickBooks Experience
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls, chats, and/or emails daily
- Ability to share and collaborate on work among a Technical Support team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
- Technical Knowledge and Troubleshooting Skills
- Interpersonal and customer service skills
-
IT Support Specialist
3 weeks ago
Nexus Dynamics Lake City, United StatesAt FERCHAU, we are looking for experts like you to take technologies to the next level, tackle challenges, and work on the innovations of tomorrow in Lake City. We realize exciting projects for renowned providers and developers of IT solutions and integrate IT systems into our cl ...
-
Technical Support Specialist
3 weeks ago
Jolt Software Lehi, United StatesJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supporti ...
-
Patient Support Specialist
6 days ago
Serenity Healthcare, LLC Lehi, United StatesPatient Support Specialist · Onsite - Lehi, UT · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing pat ...
-
Customer Support Specialist
2 weeks ago
Pure Storage Lehi, United StatesCompany Overview · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in t ...
-
Technical Support Specialist
4 weeks ago
Jolt Lehi, United StatesJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supporti ...
-
Customer Support Specialist
2 weeks ago
Rinsed Lehi, United StatesAt Rinsed, we are building software to run the $15bn Car Wash industry. · We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are ...
-
Technical Support Specialist
1 week ago
JobNimbus Lehi, United StatesWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a ...
-
Customer Support Specialist
2 weeks ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Customer Support Specialist
3 weeks ago
Pure Storage Lehi, United StatesCompany Overview · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in t ...
-
Customer Support Specialist
3 weeks ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Technical Support Specialist
2 weeks ago
JobNimbus Lehi, United StatesJob Description · Job DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do yo ...
-
Product Support Specialist
1 week ago
Podium Lehi, United States**Product Support Specialist (Eastern Time Zone)** · at Podium Lehi, Utah, Open to Remote * 1-2 years of experience providing support to business customers. · Demonstrated experience improving upon an existing support process in meaningful ways. · Experience supporting online ...
-
Product Support Specialist
1 week ago
NexHealth Lehi, United States**Product Support Specialist** · at NexHealth Lehi, Utah, United States We connect patients, doctors, and developers to accelerate healthcare innovation. Our customers range from independent doctors offices like Grand Street Dental to public tech companies like SmileDirectClub. ...
-
Technical Support Specialist
2 hours ago
JobNimbus Lehi, United StatesWe are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a fe ...
-
Sales Support Specialist
4 days ago
FusionTech Taylorsville, United StatesSales Support Specialist (m/f/d) in Taylorsville · Stöger Automation GmbH · ...
-
Desktop Support Specialist
1 hour ago
Harvey Nash Lehi, United StatesUS citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time · Job Title: Desktop Support · Location: Lehi UT-onsite · Duration: 12+ Weeks · Job Description: · The Desktop Support Tech ...
-
Patient Support Specialist
1 week ago
Serenity Healthcare Lehi, United StatesJob Description · Job DescriptionPatient Support Specialist · Onsite – Lehi, UT · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the fiel ...
-
Customer Support Specialist
1 day ago
Route Lehi, United States Full timeWe are Route · Buying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That's why we created the Route — to make ...
-
Customer Support Specialist
1 week ago
YouScience American Fork, United States**Customer Support Specialist** · 751 E 700 S, American Fork, UT 84003, USA · Full-time · **Company Description** · YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools ...
-
IT Support Specialist II
1 week ago
Perfect Path, LLC, d/b/a Trajector Services American Fork, United StatesOverview: · One Trajector. One Mission. · Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real dif ...
Technical Support Specialist - Lehi, United States - JobNimbus
Description
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job
Mission:
Provide world-class technical support and training in a timely manner to our users and internal departments.
What you'll be doing:
What makes you the hero for this job:
Superpowers:
Deliver Customer Value. Our customers should be saying, "Aw dip. That person I just talked to is off the charts good. I want to hire them or tell their manager that they deserve a raise"
Customer Obsessed. Our software is ever changing, and you'll need to stay on top of the latest and greatest adjustments. It's kind of like being obsessed with Oprah's book club and that feeling that you have to read the next one as soon as it comes out.
Mentor (Hit us up to get more information)
Nick Cook - Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.