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    Technical Support Specialist - Lehi, United States - Jolt

    Jolt
    Jolt Lehi, United States

    3 weeks ago

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    Description


    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses.

    Come work with a supportive culture that values innovation, accountability, and employee growth About the role

    As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt.

    You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues.

    Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team.

    Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.

    Qualifications:
    Able to work 8 hour shifts on site Mon-Fri (shifts will vary)
    Strong verbal and written communication
    Ability to de-escalate situations
    High level of attention to detail and aptitude for technology

    You will stand out if you also have:
    Previous experience in tech support
    Ticket tracking software (Salesforce, Jira, etc.)
    Bilingual in Spanish/English
    Benefits and perks
    Equity in the form of stock options
    Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy
    Health, dental, vision, and life insurance
    Employer HSA contribution
    401K self contribution
    Accrued PTO, with 14 paid company holidays
    On-site gym with showers and stocked kitchen with weekly lunches

    #J-18808-Ljbffr
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