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    Field Technical Service Representative - Akron, United States - HA-INTERNATIONAL LLC

    HA-INTERNATIONAL LLC
    HA-INTERNATIONAL LLC Akron, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    We are looking for a motivated Field Technical Service expert with experience within the Foundry Industry. The goal is to maximize customer commitment and grow our business by providing hands-on technical knowledge and support for the HA-International product lines.

    As a member of the Technical Service team, you will be responsible for:

    • Assisting with the introduction of new and/or improved products through field trials.
    • Troubleshooting existing products to resolve customer issues or complaints.
    • Providing technology and offering recommendations to solve customer specific problems.
    • Providing customer training classes to ensure proper and safe use of HAI product line.
    • Preparing technical service reports and other communications for field activities, customer projects, and product improvements.

    Location

    Remote. Ohio, Indiana, or Kentucky. This position will travel within a territory. Only candidates residing within the assigned territory will be considered (must reside in one of these states) .

    Travel

    Travel up to 80% of the time. Weekends and overnight stays may be required.

    PLEASE NOTE: This is a foundry-related technical equipment service position, not an IT position. Please see job requirements before applying. Screener questions required.

    HAI offers a competitive benefits package including quarterly bonuses, vehicle allowance, a generous retirement plan, and health benefits.

    Requirements:
    • Four-year degree required (technical or engineering preferred). Mechanical engineering preferred.
    • Minimum 2+ years' experience in a technical role within the Foundry industry (excluding IT experience).
    • Experience using lab equipment, analytical procedures, and statistical methods (related to company products, applications, etc).
    • Experience writing technical reports (results of field tests, observations, etc.) .
    • Knowledge of problem-solving techniques to address product issues and customer applications (foundry related).
    • Exceptional customer relations skills.
    • Excellent communication, written, and organizational skills.
    • Proficiency with Office 365.
    • Ability to work in extreme weather conditions, being around chemicals and fumes, standing or climbing while carrying heavy equipment lbs.), and driving for extended periods. This role services heavy duty manufacturing equipment.
    • Must have a valid driver's license and clean driving record. Must be able to travel without restrictions which may include overnight stays and weekends.
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