- Providing Service Center Operations on-site and remote support to all FCC facilities and field offices.
- Tracking all work in the FCC IT Service Management (ITSM) system.
- Managing loaner program, maintaining inventory thresholds, handling tickets, repairing, and servicing IT vendors.
- Conducting a monthly service ticket review with the COR or a person designated by the COR.
- Measuring the quality of services to end users and submitting the results and recommendations for improvement to the Government for review and approval monthly.
- Coordinating and supporting all requests from the Chief Information Officer (CIO) or other Bureau /Offices for demonstrations in the FCC Technology Center (FCCTEC).
- Providing support for major applications and software for licensing and tracking.
- Providing Auctions Program Support; completing all checklists, procedures, and processes as per the Auction Program Support SOP.
- Providing COOP and disaster recovery (DR) support; managing COOP related activities immediately upon notification by executing the COOP plan and checklists.
- Providing Enterprise Mobility support; supporting mobile devices, support software and infrastructure.
- At least 3Years of Relevant experience.
- Must possess the ability to clear Public Trust.
- ACertification.
- Proficient knowledge in addressing Tier 2 tickets.
- Strong analytical skills and ability to address Tier 2 activities on a large program.
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Tier 2 technician - Washington, United States - ECS Limited
Description
ECS is seeking a Tier 2 technician to work in our Washington, DC office.
Job Description:
ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.
Responsibilities to potentially include:
General Description of Benefits
Required Skills:
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
