-
Tier 2 IT Support Technician
3 weeks ago
Amentum Washington, United StatesAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelining ...
-
Tier 2 IT Support Technician
2 weeks ago
Amentum Washington, United StatesAmentum is seeking **Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · _We ...
-
Tier 2 technician
3 weeks ago
ECS Limited Washington, United StatesECS is seeking a Tier 2 technician to work in our Washington, DC office. · Job Description: · ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology port ...
-
Tier 1 Service Desk Technician
3 weeks ago
RCG Washington, United States Part timeAre you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the rig ...
-
Tier 2 Network Installation Technician
3 days ago
DMI (Digital Management, Inc.) Washington, United States· Tier 2 Network Installation Technician · Job ID · Category · Helpdesk · Location · US-DC-Washington · About DMI · DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, ...
-
Tier 2 IT Support Technician
4 days ago
Amentum Washington, United StatesAmentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelining ...
-
Tier II Helpdesk Technician
3 weeks ago
Addison Group Washington, United StatesSummary: · Reporting to the Manager, IT Help Desk, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request i ...
-
Tier 1 Service Desk Technician
3 weeks ago
RCG Washington, United States Part timeAre you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the rig ...
-
Helpdesk Technician, NOC Tier 2
4 weeks ago
Patriot LLC Washington, United StatesPatriot, LLC is looking for a Helpdesk Technician NOC Tier 2 to support our client's mission. · RESPONSIBILITIES · • Receive and resolve Level 1 requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel, reboot servers and utilizing mult ...
-
Tier 1 Service Desk Technician
3 weeks ago
RCG Washington, United StatesAre you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the rig ...
-
Help Desk Technician Tier 2
3 weeks ago
Highlight Technologies Washington, United StatesOverview: · Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. · Responsibilities: Receive and resolve Level II requests via phone, ...
-
Tier 1 Service Desk Technician
1 week ago
Evolver Washington, United StatesJob Description · Job Description · Tier 1 Service Desk Technician / Front Desk Analyst · Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: · Providing Front ...
-
Tier 1 Service Desk Technician
3 weeks ago
Evolver Federal Washington, United StatesTier 1 Service Desk Technician / Front Desk Analyst · Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: Providing Front Desk support for walk-in customers for ...
-
Tier I Help Desk Support Technician
3 weeks ago
Dynamic Solutions Technology LLC Washington, United StatesDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. · Responsibilitie ...
-
Service Desk Technician Tier I/II
3 weeks ago
Gridiron IT Washington, United StatesGridiron IT is seeking a Service Desk Technician with an active TS clearance to support a federal client onsite in Washington, DC. · The Technician will provide Service Desk and Desktop Support for approximately 1000 end-users operating in a mixed Windows Desktop thick and thin ...
-
Desktop & Client Support Technician
1 week ago
Tandym Group Washington, United StatesA globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team. ***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off ...
-
VTC Technician
2 weeks ago
Tygart Technology Inc Washington, United StatesTygart is currently seeking a VTC Technician to support telecommunications initiatives for a DoJ customer. The ideal candidate will have practical experience operating and maintaining VTC infrastructure devices. This position requires that the candidate have a current Top Secr ...
-
Network Administrator
2 weeks ago
Bison Group LLC Washington, United StatesJob Description · Job Description Salary: · More About the Role: · In this role the Tech Refresh Network Administrator will be responsible for: · Tier 2 - Provides more in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1. If necessa ...
-
Network Administrator
3 weeks ago
New River Systems Washington, United StatesClearance: · TS/SCI with ability to obtain a CI Poly · Location : Washington, DC · Description: · In this role the Tech Refresh Network Administrator will be responsible for: · Tier 2 – Provides more in-depth customer support and attempts to resolve incidents that could not b ...
-
Help Desk Technician
4 weeks ago
Sprezzatura Management Consulting, LLC Washington, United StatesPosition Description · Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardwa ...
Help Desk Support Technician Tier II - Washington, United States - CHICKASAW NATION INDUSTRIES INC
Description
It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.
SUMMARY
The Help Desk Support Technician II supports the shipment of hardware and peripherals to the customer base, as well as receives hardware and peripherals at the warehouse to be processed for return.
You will be providing customers with support for government leased assets (primarily workstations and laptops), which will include basic help desk support up to mid-level troubleshooting.
Specifically, you will support an existing infrastructure of both Windows and Apple systems. Lastly, you will be required to update service tickets as they are assigned and/or need to be closed. Work is done in Washington, DC.ESSENTIAL REQUIREMENTS
This position requires U.S.
citizenship and either possession of or the ability to obtain and maintain a Public Trust clearance/designation as per HSPD-12 requirements.
KEY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Coordinates inventory movement from warehouse racks for fulfillment and/or storage.
Images new systems, installs software and troubleshoots as needed.
Ability to interact with customers and provides customer support as needed.
Tests new software packages and hardware as needed.
Assists in the counting of physical inventory as well as tracking the amount of all inventory received or moved.
Processes return inventory, identifying damage, and placing leased inventory in proper warehouse location(s).
Checks-in inventory, affixes applicable labels and places items in quick-pull bins.
Sorts inventory according to size, type, style, color, or product code.
Maintains the work area and equipment in a clean and orderly condition at all times, following prescribed safety regulations.
Assists with the fulfillment and packing of customer orders, processing and sorting all incoming and outgoing order, as well as shipping and receiving duties including FEDEX drop offs.
Provides remote configuration support for new systems as needed.
Responds to assigned incident tickets and updates or closes upon resolution as required (Service Now).
Performs other duties as assigned.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers.
EDUCATION / EXPERIENCE
High School Diploma or General Education Degree (GED) and a minimum of two (2) years of experience supporting end-users of networked computers (laptops/desktops) and their related desktop applications.
Knowledge of and a minimum of two (3) years' experience using the Microsoft Office suite to include Microsoft Word, Excel, Power Point and Outlook.
Knowledge of and a minimum of two (2) years' experience building/supporting Windows 10 desktops, laptops and required proficiency with supporting software applications including computer utility programs, desktop management, and other desktop maintenance/troubleshooting software.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIESStrong interpersonal and organizational skills while working within a team environment.
Strong troubleshooting and problem-solving skills.
Knowledge of help desk processes and help desk management.
Knowledge of Active Directory.
Ability to think on your feet.
Must be Customer-focused, a self-starter, innovative, a critical thinker with strong communication skills.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to accurately log incident tickets. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit.
Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls.
Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.CNI CORE COMPETENCIES
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
COMPLIANCE
Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole.
Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc.
issues that arise during the performance of a government contract.EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
