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    Director of Sales Training - Dallas, TX, United States - Move Concierge

    Move Concierge
    Move Concierge Dallas, TX, United States

    3 weeks ago

    Default job background
    Human Resources
    Description
    *Who we are: Move Concierge was founded in 2009 and has experienced rapid growth since. Move Concierge has been named as a "Top 100 Places To Work" by Dallas Morning News and we want to bring our culture to you. We provide a complimentary service that saves residential customers time, money, and stress during the moving process. We give customers access to the best rates in their area while helping them connect city utilities, electricity, home phone, wireless phone, home security, internet, satellite/cable, and smart home automation.
    We are proud to be a team-oriented company and pride ourselves on our extraordinary culture.

    Read about our people and values here:
    *Who we are looking for: We are looking for a motivated *Director of Sales Development* to oversee the new-hire training program at Move Concierge. This program includes successfully onboarding 10-30 new sales representatives for our inside sales team each month. This position is responsible for proactively ensuring that each salesperson is equipped with the proper sales skills, ongoing product knowledge, and understanding of Move Concierge's selling process to be successful in their role.

    *What you'll be doing:

    • Oversee the monthly onboarding, training, and development of 10-30 new sales hires.
    • Monitor and track the performance of trainers and others involved in new hire training.
    • Work with Sr Sales Leadership to develop and execute interactive new hire and continuing education training for all Sales team members.
    • Evaluate trainer and sales team members' performance to measure the effectiveness of training programs, provide recommendations for improvement, and identify current and future training needs in support of company goals and initiatives.
    • Develop and execute one-on-one and group coaching sessions to develop sales skills and drive productivity improvement, covering topics such as software use, interpersonal skills, quality and process issues, and product knowledge.
    • Creates, publishes, and delivers sales training programs/content to include micro-learning lessons for new product launches; Maintains a call library with demonstrated best practices
    • Develops testing and evaluation procedures to develop team members' sales skills (e.g., call scoring and coaching program, certification process relative to sales skills, product knowledge, process adherence, etc.)
    • Stays current on sales training best practices and Move Concierge product and process knowledge to incorporate information into Move Concierge's training program
    • Executes and delivers quarterly project/department goals on time
    • Other job duties as assigned and deemed appropriate by management
    *Supervisory Responsibilities:

    • Lead a team of trainers and onboarding sales managers, helping them develop in their roles.
    • Responsible for managing the full employee lifecycle of Sales Training team members, including our rookie sales managers.
    • Participates in interviewing and selecting personnel for Sales Trainer positions; completes offboarding activities.
    • Provides training and coaching to Sales Training team members
    • Ensures the necessary resources and tools are available to Sales Training team members for quality training content delivery and training support
    • Serves as a resource and holds Sales Training team members accountable for following key processes and programs, including issuing corrective action; communicates job expectations to the Sales Training team
    • Evaluates, prepares, and delivers employee performance evaluations
    • Enforces company policies and procedures
    *What you bring:

    • Bachelor's degree in Business Administration/Management or related field
    • Minimum of 5 years of experience as a sales training leader.
    • Relevant experience in developing and creating Sales training content and managing trainers.
    • Must be able to graduate from the Move Concierge Rookie program and perform as a Junior Concierge to demonstrate knowledge and understanding of the organization's products, processes, services, customers, partners, and sales techniques
    • Demonstrated passion for teaching and providing training, motivation, and coaching to help others learn and develop
    *Added bonus if you have:

    • Demonstrated understanding and ability to adapt to learning styles to ensure content comprehension and application
    • Maintains a high level of engagement by producing an energetic training environment
    • Ability to learn and train others on Move Concierge product offerings and its selling process
    • Ability to influence others and build team talent
    • Strong interpersonal, writing, and presentation skills
    • Demonstrates high attention to detail
    *What we'll bring:

    • Paid vacation, company holidays & sick time.
    • Medical, prescription drug, vision, and dental insurance on the first day of the month following 60 days of employment.
    • Employer-paid life insurance and short-term disability.
    • Voluntary benefits include life insurance, critical illness, accident insurance, and long-term disability.
    • 401k with employer match, no vesting period.
    • Flexible Spending Accounts (Health Savings Account, Healthcare FSA, Dependent Care FSA).
    • Employee Assistance Program.
    *Belonging at Move Concierge*Move Concierge is proud to be a diverse company, and we continue to push new initiatives that promote inclusivity. People seeking employment at Move Concierge are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Our people are our culture, and our culture is our people. We don't take creating and maintaining a great culture lightly; it is the basis for all we do at Move Concierge.

    *Move Concierge Core Values
    • Be Humble
    • Transparent Communication
    • Embrace and Drive Change
    • Build a Positive Culture
    • Mind-Blowing Customer Experience
    • Own It

    Job Type:
    Full-time


    Work Location:
    In person
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