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Front Desk Agent
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Aimbridge Hospitality Colorado Springs, United StatesStarting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitalit ...
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Front Desk Assistant Manager OEM
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Aimbridge Hospitality Colorado Springs, United StatesSalary starting at $55,000 OEM (based on experience)The ideal candidate will primarily cover mid-shift including weekends. Flexibility is required based on business needs. The Front Desk Assistant Manager OEM oversees a team of agents with an emphasi Assistant Manager, Front Desk ...
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Guest Service Agent
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Sales Agent
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Lead Supervisor Seven Falls
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Night Auditor
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Front Desk Agent
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Residence Inn Colorado Springs First and Main Colorado Springs, United StatesThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week. Hotel experien ...
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Front Desk Agent
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Front Desk Assistant Manager OEM
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Hotel Front Desk Agent
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Doubletree by Hilton- Colorado Springs Colorado Springs, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
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Night Auditor
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Sonesta International Hotels Colorado Springs, United StatesJob Description Summary · The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for c ...
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Chartwell Hospitality Colorado Springs, United States** Guest Service Agent** · 1235 Tenderfoot Hill Road · Colorado Springs , CO 80906 · Telephone · Website · Managed by · **Current Job Openings** · ** Home2 Suites Colorado SpringsColorado Springs, CO** · Posted March 4, 2022 · ** Guest Service Agent** · Share: Email · ...
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Front Desk Agent
1 week ago
Great Wolf Resorts Colorado Springs, United States** Front Desk Agent** · **Job Category****:** Guest Services **Requisition Number****:** GUEST013870 Showing 1 location **Job Details** · **Description** · **Full Time opening - $14.50/hour - Must be 18+** · At Great Wolf, our **Front Desk Agent** ensures an efficient, inform ...
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Front Desk Assistant Manager OEM
1 week ago
Aimbridge Hospitality Colorado Springs, United StatesJob Summary · Salary starting at $55,000 OEM (based on experience) · The ideal candidate will primarily cover mid-shift including weekends. Flexibility is required based on business needs. · The Front Desk Assistant Manager OEM oversees a team of agents with an emphasis on managi ...
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Front Desk Agent
1 week ago
Great Wolf Resorts Colorado Springs, United States Part time** Front Desk Agent - $14.50/hr - Part Time - Must be 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT11970 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and profes ...
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Front Desk Agent
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Great Wolf Resorts Colorado Springs, United States Full time** Front Desk Agent ($14.50/hour) - Full Time - 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT13613 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional ...
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Front Desk Assistant Manager OEM
1 week ago
Aimbridge Hospitality Colorado Springs, United StatesJob Summary · Salary starting at $55,000 OEM (based on experience) · The ideal candidate will primarily cover mid-shift including weekends. Flexibility is required based on business needs. · The Front Desk Assistant Manager OEM oversees a team of agents with an emphasis on managi ...
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Front Desk Agent 15/hr
1 week ago
Aimbridge Hospitality Colorado Springs, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Dining Reservations Agent - Colorado Springs, United States - of the Gods Resort
Description
Answering incoming phone calls and assisting guests with any inquiries regarding resort offerings.
Processing gift card orders.
Maintaining current knowledge of all resort offerings and hours of operation.
Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
Exhibiting Five-Star and Five-Diamond service standards.
Following phone conversation flow guidelines.
Coordinating with other departments to ensure a Five-Star guest experience.
Completing a variety of training programs, including experiencing the resort-like a guest: staying overnight, dining in the restaurants, experiencing spa treatments, and many other resort amenities.
Maintain work schedule as assigned and communicates any necessary scheduling requirement to management in advance of schedule release.
Complete required and suggested training to achieve maximum knowledge.
Input all reservation information thoroughly this includes first and last name, telephone number.
Tag all reservations appropriately as member, hotel guest or public guest.
Required to look at all upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
Greet all guests as soon as they walk through the door in a warm and friendly manner.
Ascertains the member/guests' dining needs.
Seats guests and manages open table keeping all information up to date.
Print and deliver every reservation slip to the assigned server.
Monitor's restaurant activity to determine seating and dining flow.
Monitor open dining sections for empty and cleaned tables.
Quote appropriate wait times adding guest to wait list and seating them as soon as possible.
Answer the telephone with appropriate greeting capturing all information accurately, including food orders when necessary.
Responds to guest inquires and requests in a timely, friendly, and efficient manner.
Maintain a clean and orderly area.
Disinfects all menus that have been presented to guests.
Complete opening and closing side work.
Be prepared to speak to the offering of the entire Resort and Spa including services offered and hours of operation.
Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Completes additional training as needed.
Performs deep cleaning and organizing as assigned.
Assists with the functions of other positions within the restaurant and across the resort as needed.
Maintains proper functioning and cleaning of equipment used in dining room.
Alerts management of any issue that has occurred with the reservations.
Understand functions of departments across resort property.
Articulates location of departments and services when required.
Ability to work flexible schedule including required shifts on weekends, holidays and as business requires,
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, helping when needed.
Displays care in use of equipment and maintains an organized and professional work environment.
High school diploma or equivalent required.
Previous customer experience required.
Candidate must have the ability to multi-task.
Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
Candidate must have the ability to speak English fluently.
**Minimum Knowledge & Skills:**
Customer Service
Resolving conflict
Teamwork
Thoroughness
Professionalism **Formal Education and Job-Related Experience:** Prior restaurant or hotel experience preferred. Fine Motor Skills
X
Gross Motor Skills
X
