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Service Manager
3 days ago
Murphy-Hoffman Company (MHC Kenworth) Chattanooga, United StatesMurphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Depart ...
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Food Service Manager
3 weeks ago
CrossAmerica Partners Chattanooga, United States Full timeFood Service Manager · CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving acr ...
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Customer Service Manager
3 weeks ago
Wendy's Hamilton, United StatesWhy Wendy's · Families come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done. We believe our people are our greatest asset and that through t ...
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Service Manager
5 days ago
MHC Kenworth Chattanooga, United StatesJob Title · Service Manager · Business Function · Management · Branch Name · MHC KENWORTH-CHATTANOOGA · Date · Address · 7831 LEE HWY · City · Chattanooga · State · TN · Job Overview & Essential Functions · Murphy-Hoffman Company, LLC is North America's largest Kenw ...
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Service Manager
3 weeks ago
Murphy-Hoffman Chattanooga, United StatesMurphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Depart ...
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Client Service Manager
3 weeks ago
AccentCare Chattanooga, United StatesOverview Please join us for our In person Hiring Event Wednesday May 22, a.m. - 3 p.m. EST Location: 6116 Shallowford Rd. Suite 110, Chattanooga, TN 37421 Find out what makes AccentCare Personal Care Services so special, and learn about our unique approach to quality care Opportu ...
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Service Desk Manager
1 day ago
Solvere One/HouseCall Hamilton, United StatesAbout the Company · Solvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for ...
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Technical Service Manager
2 days ago
BASF Corporation Chattanooga, United StatesAt BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the worlds leading chemical company, we help our customers in ...
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Food and Nutrition Service Manager
2 days ago
Health Center at Standifer Place Chattanooga, United States2626 Walker Rd. · Chattanooga, TN 37421 · SUMMARY: · The Food and Nutrition Service Manager is responsible for all daily department operations, functions, activities, and training of the food and nutrition partners. She/he is responsible directly to the General Manager of the ...
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Head Of Grounds management Services
21 hours ago
SOUTHERN LANDSCAPE AND DESIGN Chattanooga, United StatesJob Description · Job DescriptionSouthern Landscape & Design is looking to hire multiple full time positions. Must have "professional" experience in the trade with a required 5+ year minimum working with a reputable landscape company. Must have reliable transportation and a drive ...
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BlueWave Solutions Chattanooga, United StatesYour Responsibilities · You are responsible for the goal- and profit-oriented optimization of a partial assortment in the dry goods sector in close coordination with the Category Manager. · You shape the customer-oriented assortment selection and are jointly responsible for the c ...
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Manager - Electric Grid Infrastructure Services
3 weeks ago
Sargent & Lundy, LLC Hamilton, United StatesManager - Electric Grid Infrastructure Services City Hamilton State NJ Country United States Area of Interest Electrical Engineering Type Full Time - Regular Job ID Business Group Electric Grid Infrastructure Services Department Project Di Manager, Infrastructure, Electrical Engi ...
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Covenant Logistics Group Chattanooga, United StatesOverview · Extended Coverage Customer Service Account Managers are responsible for the management of business from an assigned customer base and are responsible for the daily hands-on task of meeting customer satisfaction along with driving revenue growth. · Responsibilities · ...
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Refreshment Services Project Manager
2 weeks ago
Five Star Food Service Chattanooga, United StatesReturn to Job Listings · Refreshment Services Project Manager · TN, Chattanooga · A RFS Project Manager is responsible for overseeing the successful completion of projects and can work in a wide variety of projects to support Refreshment Services. Although specific tasks will dep ...
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Maintenance Manager 60,000 EUR
2 weeks ago
Crimson Solutions Hamilton, United StatesHere are your skills in demand · On behalf of our client, an ambitious and innovative company based in 28197 Bremen, we are looking for a responsible and proactive Maintenance Manager (m/f/d) in direct placement. · These are your tasks as Maintenance Manager · Responsible for all ...
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Training skilled worker
2 weeks ago
Infinity Enterprises Hamilton, United StatesIs there a logistics for careers? With us, there is. As a globally operating logistics service provider with employees in over 60 countries, we manage complex supply chains and offer our customers innovative value-added services. Rhenus Home Delivery is the specialist for end cus ...
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Training as a clerk/office manager
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Fusion Dynamics Ross, United StatesRoss 'Training as a Business Management Assistant (m/f/d) Your training as a Business Management Assistant (m/f/d) Shower, heating, air conditioning - just boring building technology? Think again Because at GC24EXPRESS KG, we make the ordinary extraordinary. We not only sell func ...
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Portfolio Manager Robotics
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Omega Innovations Hamilton, United StatesCompany Description · Who we are - CIMPA GmbH · As a wholly owned subsidiary of the Sopra Steria Group with more than employees in over 20 countries, CIMPA offers innovative services for digital transformation and product lifecycle management (PLM). CIMPA offers one of the most c ...
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Atlas Dynamics Ross, United StatesAs a dynamic addition to our existing team, SPIE SAG GmbH, a specialist in energy infrastructure in the CityNetworks & Grids division, is seeking an Electrician / Electronics Technician / Energy and Building Technology Installer m/f/d. · We offer: · Permanent employment in a cris ...
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Employee for heat pump projects
2 weeks ago
Crimson Solutions Hamilton, United StatesAbout the Company · We are on our way to becoming the new green energy provider of the 21st century. · With our product, we have revolutionized the solar market and are bringing photovoltaic systems to the roofs of Germany without any upfront costs. With an innovative financing ...
Customer Service Manager - Hamilton, United States - Akina Pharmacy
Description
Akina Pharmacy Customer Service Manager
Akina Pharmacy, a 10-year-old family business whose purpose is to enrich lives though compounded medicine welcomes you.
We all work together to achieve exponential growth year after year, and have fun doing it.We specialize in compounded medications, our sweet spot. If you want to belong to a team that does this with excellence every day, Akina is a great fit for you.
Our clients are patients and providers in need of uniquely compounded medication strengths tailored to individual patient and provider needs. If you have a background in this niche or are eager to gain expertise in this area this role will be a great fit.
You will love it here if you are motivated by Akinas Core Identity Values:
+ Excellence Always
+ Go-Getters Unite
+ Compassion For All
+ Called To Serve
Youll have success here if you value clear processes and get, want, and have capacity to do the following things:
+ Lead + Manage = Accountability (L+M=A): Lead and manage the customer service team towards achieving exceptional service standards, holding team members accountable for their performance, and ensuring they embody the company's core values. This involves setting clear expectations, providing feedback, and fostering a culture of excellence and continuous improvement.
+ Strategy and Planning: Develop and implement customer service strategies that align with the company's goals. This includes analyzing customer service metrics to identify areas for improvement, planning resource allocation, and setting short-term and long-term objectives for the customer service department.
+ Team Development and Training: Identify training needs and opportunities for team growth. Implement training programs to enhance the skills and knowledge of customer service representatives, ensuring the team is proficient in product knowledge, communication skills, and the use of any necessary technology or software (eQMS, EHR, etc.)
+ Customer Experience and Satisfaction: Oversee the management of customer interactions across all channels to ensure a consistent and high-quality customer experience. Develop policies and procedures to enhance customer satisfaction and handle complex customer complaints or issues personally when necessary.
+ Meeting or Exceeding Individual and Departmental Metrics: Manage defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, emails/chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, youll be accountable for hitting the following numbers:
+ Place outbound calls per day)
+ Answer inbound calls per day)
+ Document patient and provider demographics per day)
+ Report and take accountability for individual and departmental metrics (6-10 per day)
+ Maintain training and management tasks for direct-reports (5-10 per week)
If you want to come to work, learn, and hit those numbers, youll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
+ Gives clear directions
+ Make sure you have the necessary tools
+ Acts with the greater good in mind
+ Delegates appropriately
+ Takes time to truly understand your role and how you can help the company
+ Makes their expectations clear
+ Communicates well
+ Has effective meetings
+ Meets one-on-one with you quarterly or more, if needed
+ Rewards and recognizes your performance
Required Licenses, Certifications and Experience
+ A minimum of 2+ years of experience acting as a customer service manager
+ A minimum of 5+ years of experience in customer service or related experience
+ Experience working with a compounding/specialty pharmacy or medical center (preferred but not required)
Benefits & Perks
+ Medical Benefits (Includes Dental and Vision)
+ 401k + Employer Match up to 3%
+ Paid Time Off Vacation and Paid Time Off-Sick
+ Paid Holidays
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Customer Service Manager professionals in Chattanooga
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Ashley Hall
I'm very passionate about building a foundation for my children. I want to have something to leave t ...
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Kelly Maddox
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Destiny Zwiller
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Gloria Burnham
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Nathan Bounds
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idaly mata
Living life trying to find my next adventure!