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    Product Support Specialist - Las Vegas, United States - Libra Solutions Group

    Libra Solutions Group
    Libra Solutions Group Las Vegas, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJob Description:

    MoveDocs is seeking a Product Support Specialist to join our growing Product Support team. The Product Support specialist will help educate current and prospective customers about the MoveDocs Platform. As a Product Support team member, they assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. They also diagnose technical issues and assist with IT requests. They may also train or educate internal users and create training programs or materials. They may compile a database of common questions or issues to develop FAQs or troubleshooting guides.
    This position is based in Las Vegas, NV office.

    Responsibilities:
    • Work in a team environment with other Product Support Specialists to collaboratively provide excellent customer service and support.
    • Deliver training to both internal and external users on the MoveDocs platform.
    • Escalate requests and issues to appropriate internal team(s).
    • Serve as a direct contact for internal and external customers.
    • Multi-task, problem-solve and prioritize in a fast-paced working environment.
    • Record detailed information into a work order/service ticketing system for all calls/emails.
    • Identify training opportunities and help sales partners develop a more robust understanding of product nuances.
    • Perform in a high pace, variable activity environment which requires good time management skills.
    • Assist with clerical needs such as answering phones or responding to emails.
    • Assist with User Acceptance Testing as new features and functions are brought to the MoveDocs platform.
    • Be trained on and will be expected to be highly competent on internal applicable software and systems.
    • Be a clear and effective communicator (verbal and written) with a positive attitude.
    Requirements:
    • Minimum of 1 year of experience in a product support function working in a healthcare or legal environment.
    • Solid desktop skills – word processing, spreadsheet development, operating in a collaborative platform environment (e.g., Microsoft Teams, Zoom, etc.).
    • Ability to apply analytical and problem-solving skills to day-to-day tasks and workflow.
    • Excellent communication and documentation skills.
    • Ability to work independently and manage multiple projects simultaneously.
    • Ability to collaborate to solve problems as needed to help the broader team.
    • Background in healthcare system workflow or personal injury case management.
    Benefits:

    MoveDocs offers competitive compensation, benefits that include medical, dental, vision and life insurance plans, plus 401(k) with company match and paid time off.

    About Us:

    When life gets hard, we make it easier Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.
    • MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
    • Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
    • Probate Advance is the industry's leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.

    Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries.

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