- High School Graduate
- Proven success in a similar role, prefer 4 years of Catering, Event & Wedding experience in a luxury market.
- Experience in hotels/resorts or event planning is required.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to independently solve problems with several variables. Ability to create, negotiate and defend contracts, addendums, and other contractual obligation documents.
- Ability to negotiate, sell and influence group business decision-makers and influencers.
- Ability to research and identify top prospects for growth of an existing account and develop new accounts.
- Ability to be self-motivated and achieve goals with minimal direct supervision.
- Ability to manage extensive amounts of information.
- Knowledge of sales procedures associated with the hotel industry.
- Excellent written skills sufficient to produce sales and marketing communication.
- Strong computer skills (Excel, Google Docs/Sheets, Powerpoint, Linkedin, Salesforce).
- Excellent spoken and presentation skills.
- Strong ability to listen effectively.
- Ability to work effectively both independently and with a team from a remote sales office.
- Ability to present clear, concise and meaningful information to owners, guests, executives, managers, and employees.
- Ability to effectively present information in one on one, small group situations to customers, clients and other employees of the organization.
- Ability to sell ideas persuasively and energetically.
- Ability to coach and mentor on property sales assistants.
- Ability to analyze, interpret and understand financial data.
- Ability to maintain a high level of organization.
- Ability to embody the company's mission, vision & culture.
- Ability to use systems and equipment including personal computer, fax machine, copier, calculator, MS office, property management system, and other software/machinery as required.
- Ability to plan and execute sales trips on budget and in compliance with corporate travel policy.
- Excellent fluency in English.
- Ability to perform job functions with attention to detail, speed, and accuracy, prioritize, and organize.
- Ability to remain calm when resolving problems using good judgment.
- Ability to work cohesively with co-workers from a remote office.
- Delphi database system.
- SalesForce software for account management.
- Travel domestically to promote collection at trade shows or regional sales missions.
- Travel to resorts as requested for sites, meetings and travel professional related fams.
- Travel for internal sales and marketing meetings.
- Travel to assist with limited on-site coverage as needed.
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting the property.
- Occasional need to stand for long periods of time.
- Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
- Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arm's' reach.
- Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
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Event Services Manager - Washington, United States - Mayflower Inn and Spa
Description
Job DescriptionEvent Services Manager
Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer professional, friendly and engaging service.
Organize convention booking files from date of departure, and maintain accurate activities within files consistently.
Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner.
Yield sleeping room block and function space, ensuring optimization of financial return/performance.
Forecast banquet food & beverage by group with target of 3% accuracy.
Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and/or extended hours and work on weekends
Conduct any/all site inspections as required. Able to handle inquiries.
Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
Additional responsibilities, as outlined by Director or Assistant Director.
Qualifications:
Qualifications
Your experience and skills include:
3+ years of hotel event planning experience preferred.
Hospitality Business degree preferred.
Able to work in high-pressure environment.
Creative and passionate about events and customer service
Excellent interpersonal and communication skills; a team player
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an equal opportunity employer.
Qualifications
Required:
Personal Skills:
Travel Requirements:
Physical Requirements:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.
With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Please visit to learn more about our Collection.Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest:
@AubergeResorts and \#AlwaysAuberge.
MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V.
MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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