General Manager - Miami, United States - DO & CO AG

DO & CO AG Miami, United States

3 weeks ago

Description

In case you are not familiar with us:

We are passionate about delivering top-notch culinary experiences in various settings, from banquet halls to high in the sky. Through our Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels divisions, we bring gourmet entertainment to locations worldwide. Spanning across 32 sites in 12 countries and 3 continents, we uphold the highest standards of quality in both our offerings and services. We take pride in refining classics, exploring the uncharted, and continually evolving - often surpassing our own expectations.

Responsibilities:

Manage and provide support to Section Managers in internal employee relations, prioritizing a people-centric approach; deputize Operations Managers and step up when necessary.
Ensure optimal staff allocation for maximum departmental efficiency.
Coordinate the efficient dispatch of all customer flights with precise specifications.
Supervise production departments to uphold the exceptional quality standards set by the Quality Assurance team, ensuring maximum efficiency within DO & CO regulations.
Oversee all quality aspects of operations to ensure compliance with Critical Control Points, Health and Safety, Food Safety, and legal requirements.
Cultivate strong working relationships with department Heads, delivering a positive and professional service that enhances the DO & CO reputation; address any issues with prompt solutions. Act as the daily representative of DO & CO in all internal and external communications.
Develop, implement, and evaluate policies and procedures consistently and compliantly; utilize company resources effectively to achieve business objectives.
Ensure adherence to regulations from airlines, airports, ports, and other applicable entities; implement necessary process and compliance enhancements. Take on additional projects and tasks as directed by management.
Play a role in setting policies and procedures.
Track and report essential functional metrics to enhance cost efficiency and operational effectiveness.
Collaborate with stakeholders to establish clear requirements documentation.
Conduct cost and scenario analyses, along with benchmarking activities.
Monitor and forecast upcoming demand levels.
Analyze, manage, and mitigate risks effectively.
Handle other assigned projects.

Qualifications:

Exemplify a role model, willing to go the extra mile to deliver outstanding service to partners with a problem-solving mindset.
Lead with forward-thinking strategies, aiming to surpass targets and unit expectations while fostering team unity and upholding the DO & CO culture.
Demonstrate ambition by taking on project management responsibilities to secure future business opportunities.
Thrive in a fast-paced environment with diverse clientele, requiring a hands-on approach to cater to guest needs effectively.
Efficiently complete assigned tasks within specified deadlines.
Display flexibility in working different shifts, including nights, weekends, and holidays.
Exhibit a passion for high-end cuisine, a love for food, and a drive to deliver exceptional service, actively engaging in menu innovations.
Present yourself professionally with a positive, can-do attitude that contributes to team success.
Champion positive change within DO & CO, identifying key impact areas, supporting change initiatives, and driving optimal results.
Possess meticulous attention to detail, data-driven decision-making skills, and the ability to influence various departments in cost-related matters.
Establish strong relationships with colleagues, mentoring and motivating them to excel, fostering team spirit.
Adapt flexibly in decision-making and handling change to ensure actions are aligned with partner and company objectives.
Demonstrate comprehensive knowledge and expertise in the unit's operations, taking a hands-on approach to drive continuous improvement.
Bring at least 5 years of leadership experience in food manufacturing and related logistical activities.
Prior experience in a similar role or in airside, aviation, or FMCG sectors.
Possess proficient computer skills, particularly in Microsoft Word, Excel, and Outlook.
Preferably hold a Bachelor's degree in business or a related field.

Diversity & Inclusion statement

We strive to create a welcoming, inclusive environment, dedicated to offering the best space, experience, and workplace for all team members - regardless of race, color, religion, gender, sexual orientation, nationality, veteran status, disability, or any other unique attributes that define us. Embracing our differences is what sets our team apart and makes it truly exceptional.

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