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Lalande-de-Pomerol

    General Manager - Miami, United States - Ma Miami

    Ma Miami
    Ma Miami Miami, United States

    2 weeks ago

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    Description
    Job Title:
    General Manager

    Company:
    Ma Miami

    Located in the heart of Miami, Ma Miami is not just a restaurant, it's a lifestyle brand redefining the dining experience.

    Responsibilities:
    - Oversee all aspects of restaurant operations to ensure the highest standards of quality, service, and cleanliness are maintained.
    - Develop and implement strategic plans to achieve business goals and drive revenue growth while maintaining profitability.
    - Hire, train, and motivate a high-performing team of employees, including managers, chefs, servers, and support staff.
    - Monitor and analyze financial performance metrics, including sales, expenses, and labor costs, and take corrective actions as needed.
    - Establish and enforce operational policies and procedures to ensure compliance with health and safety regulations, company standards, and industry best practices.
    - Foster a positive work environment and culture of teamwork, professionalism, and customer service excellence.
    - Build and maintain strong relationships with customers, vendors, and community partners to enhance the restaurant's reputation and drive customer loyalty.
    - Handle guest inquiries, feedback, and complaints in a timely and professional manner, striving to exceed guest expectations.
    - Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for innovation and improvement.
    - Represent Ma Miami at industry events, networking functions, and promotional activities to promote brand awareness and growth.

    Qualifications:
    - Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred.
    - At least 5 years of progressive experience in restaurant management, including leadership roles in high-volume, upscale dining establishments.
    - Proven track record of success in driving business results, managing financial performance, and delivering exceptional guest experiences.
    - Strong leadership and team-building skills, with the ability to inspire and motivate employees to achieve their full potential.
    - Excellent communication, interpersonal, and problem-solving abilities.
    - Knowledge of restaurant operations, including food and beverage service, kitchen management, and front-of-house operations.
    - Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.
    - Proficiency in Microsoft Office Suite and restaurant management software.

    Requirements:
    - ServSafe Food Protection Manager Certification (or willingness to obtain).
    - Alcohol Awareness Certification (e.g., TIPS, ServSafe Alcohol) (or willingness to obtain).

    Passion for Service:
    Dedication to providing exceptional service and hospitality, with a sincere desire to create memorable culinary experiences that align with Ma Miami's ethos of luxury and lifestyle indulgence.

    Benefits:
    - Employee discounts on meals and beverages.
    - Opportunities for growth and advancement within the Ma Miami family.
    - A supportive and inclusive work environment where your contributions are valued and recognized.

    Join Us:
    If you share our passion for culinary excellence, exceptional service, and lifestyle luxury, we invite you to join us at Ma Miami. Be part of a team that celebrates taste, style, and sophistication at every turn. Welcome to Ma where every culinary experience is an adventure in indulgence. Apply today and embark on a journey with Ma Miami, where every moment is a celebration of taste, style, and sophistication.
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