Emergency Services Representative - Worthington, United States - Institute of Inspection , Cleaning and Restoration Certification

Institute of Inspection , Cleaning and Restoration Certification Worthington, United States

2 weeks ago

Description

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team

Emergency Services Representative

$55,000 - $65,000 per year + commission

Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Maternity, Paternity & Adoption Leave
Company Cell Phone
Advancement Opportunities

What does an Emergency Services Rep with Paul Davis do?

As an Emergency Services Rep, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. Emergency Services Reps work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. Emergency Services Reps are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Responsibilities:

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities ERC's work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care
Develop a positive and trusting relationship with the property owner

Qualifications:

Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver's license and satisfactory driving record required
Relevant experience
Must be able to prioritize and manage time
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Role on the Team

Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support the office and company in their organizational mission, vision, and values

Required Education and Experience:

High School Diploma or GED required
Four plus years' experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
Two plus years' experience in an outside sales role or customer service role

Preferred Skills Desired of Team Member:

Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible
Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Working Conditions and Physical Requirements:

The physical environment requires the employee to work in all types of both indoor and outdoor conditions
Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work WE ARE PAUL DAVIS

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Compensation: $55, $65,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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