- Ensuring flawlessly executed events by setting up, operating, and breaking down audiovisual equipment accurately and timely.
- Striving to exceed customer expectations and needs, maintaining positive relationships, and monitoring events throughout the day.
- Demonstrating technical ability to troubleshoot equipment and software issues promptly and professionally.
- Understanding company processes, completing paperwork accurately, and increasing revenue through up-selling techniques.
- Requirements include a High School Diploma, Technical Level 3 Certification, customer service or hospitality experience, and audiovisual expertise.
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
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Event Technical Lead, Audio Visual
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Event Technician, Audio Visual - Miami, United States - Encore
Description
Position Overview
A Technician is responsible for the set up and operation of basic audiovisual systems in a hospitality environment to ensure customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
Competencies
Work Environment
Work is done in hotel/convention center environments with exposure to varying temperatures and conditions. Team members will operate advanced audiovisual equipment and may work at multiple locations with irregular hours. Appearance guidelines must be followed as per Encore standards.
Warehouse
Work is conducted at event venues and in warehouse settings with exposure to outdoor elements. Team members must adhere to appearance guidelines based on specific venues. The work environment may vary from quiet to noisy, and team members are expected to work irregular hours including weekends and holidays.