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    Services & Solutions Capability Expert - Nashville, United States - Philips

    Philips
    Philips Nashville, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Title

    Services & Solutions Capability Expert

    Job Description

    Service & Solutions Capability Expert-SS&D Innovation and Capabilities (Nashville and Bothell)

    We have an exciting opportunity for a Service & Solutions Capability professional to join a team that support Philips' global Services & Solutions Operations globally. You will leverage your Support and Operations background to manage the full life cycle to successfully onboard new Services and Solutions to the organization.

    Your role:

    • End-to-end expertise in Service & Solution Delivery platforms driving process harmonization and operational excellence across the business domains
    • Support the design, build and lead the deployment of new capabilities (process, tool, people, data) across the value chain
    • Leverage lean principles lead problem-solving efforts with stakeholders to evaluate operational opportunities to remove inefficiencies and utilize project management skillset to lead the deployment of changes to the organization
    • Lead the evaluation of new solutions offerings to ensure they can be successfully operationalized and implemented in the Market
    • Manage and support the design, build and lead deployment of new capabilities (process, tool, people, data) for service cases and service work orders
    • Analyze inefficiencies in existing processes and recommend specific changes to effect improved efficiencies
    • Serve as liaison between stakeholders and business partners ensuring that process changes are understood and implemented
    • Provide documentation, workflow diagrams, training material, and training of operations staff on new policies, systems, process, and procedures

    You're the right fit:

    • Bachelor's Degree in relevant field or equivalent experience
    • 3 + years' experience in Service Execution, Customer Service support, finance or operations environment
    • Experience/functional knowledge of Salesforce, FinancialForce, and/or ServiceMax, required
    • Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develops integrated, creative solutions
    • Excellent verbal, written communication skills and presentation skills
    • Ability to interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives
    • Experience in SAP, highly desired

    Philips Transparency Details

    The pay range for this position is $74,750 to $138,000 annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

    In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

    At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

    About Philips:

    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

    • Learn more about our business.
    • Discover our rich and exciting history.
    • Learn more about our purpose.
    • Read more about our employee benefits.

    Additional Information

    US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

    Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance of Nashville, TN or Bothell, WA.

    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

    Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

    #CIRCA

    #LI-PH1

    Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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