- Manage and maintain relationships with Last Mile representatives.
- Coordinate the shipping and receiving process, ensuring timely pickup and delivery of packages.
- Track shipments and monitor delivery status to ensure on-time delivery and customer satisfaction.
- Optimize shipping routes and methods to minimize costs and improve efficiency.
- Address any issues or delays in the transportation process, including package damages, delivery error.
- Communicate proactively with clients and internal teams regarding shipment status, delays, or other relevant information.
- Analyze shipping data and performance metrics to identify areas for improvement and cost-saving opportunities.
- Ensure compliance with all Last Mile Carriers, and regulatory requirements, including documentation, labeling, and packaging standards.
- Provide support and assistance to other members of the operations team as needed.
- Stay updated on industry trends, carrier policies, and best practices to continuously improve operations. Bachelor's degree in logistics, supply chain management, business administration, or a related field (preferred).
- Previous experience working with Last Mile accounts in a logistics or transportation setting.
- Strong understanding of shipping processes, carrier services, and transportation regulations.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize responsibilities.
- Proficiency in Microsoft Office and shipping software (e.g., FedEx Ship Manager, UPS WorldShip).
- Problem-solving skills and the ability to remain calm and focused under pressure.
- Flexibility to adapt to changing priorities and work schedules as needed.
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Cainiao-Last Mile Operations Specialist-Commerce, CA - Los Angeles, United States - Cainiao Smart Logistics Holding Limited
Found in: Lensa US 4 C2 - 6 days ago
Description
The Last Mile Operations Specialist will be responsible for managing and optimizing our company's Last Mile accounts to ensure smooth and cost-effective operations, including FTL/LTL and courier.
This role involves coordinating with carriers, optimizing transportation routes , tracking shipments, resolving issues, and maximizing efficiency in the transportation process.
Key Responsibilities:
