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    team lead delivery processing - Edmond, United States - Mathis Brothers Furniture

    Mathis Brothers Furniture
    Mathis Brothers Furniture Edmond, United States

    3 weeks ago

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    Description

    ** TEAM LEAD DELIVERY PROCESSING (OKC)**

    **Job Category****:** DELIVERY PROCESSING **Requisition Number****:** TEAML003990 Showing 1 location **Job Details**

    **Description**

    **MISSION:** It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lowest process every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.

    **GENERAL STATEMENT OF DUTIES:** Primary responsibility is to coordinate the successful delivery of merchandise through interaction with internal, external customers and contractors. Effectively perform job duties as assigned while maintaining the highest level of customer service. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Effectively resolve or escalate customer service issues and requests to management. Perform any other duties as directed by management. Ability to fully understand and contribute to the achievement of key performance metrics and development of the department.

    **EXAMPLES OF WORK PERFORMED:** Assign daily tasks to staff; calculate drivers payroll; ensure proper routing of delivery trucks; prepare delivery tickets; enter time frame in the system, and notify customers with 2-hour delivery time; If any ticket has a credit hold, get with the front office manager to care of the balance. Dispatch with contracted drivers and invoice tickets as stops are called in. Launch pick lists for warehouse. Oversee Delivery Processing staff when Dept. Manager is not present; other duties as requested by management.

    **EMPLOYMENT STANDARDS:** Ability to repetitively use arms, hands and fingers; operate computer equipment and programs; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.

    **PHYSICAL ACTIVITY REQUIREMENTS:** To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

    Heavy Work: Lifting up to 20 lbs occasionally.

    Work Environment: Indoor climate controlled environment.

    Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.

    **Non Safety Sensitive Position**

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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