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MSP - Escalation Engineer - Chicago, United States - Bowman Williams
Description
MSP – Escalation EngineerMSP – Escalation Engineer
We are seeking a experienced MSP – Escalation Engineer who will be responsible for monitoring/troubleshooting client backup systems and preparing client workstations (builds and deployments).
We are looking for a System Escalation Engineer – MSP to become a top-level technical presence to help steer our company as we continue to grow.
This is a company that values a hard worker, a humble mindset geared for growth and is ideally suited for someone having experienced a period of rapid growth at a small to mid-sized IT Services firm.
The MSP – Escalation Engineer will have the ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment.
The MSP – Escalation Engineer should have experience with routers, switches, VMWare, Firewall technologies, Server configurations, VM and clustering virtual and physical security technologies.
MSP EXPERIENCE REQUIRED
MSP – Escalation Engineer Requirements:
5+ years' experience working in IT Service Provider industry at enterprise level
Azure deployments and migration experience
Previous Networking support experience in enterprise, IT or service provider environment – experience with ticketing applications (Connectwise, Helpstar) and managed service applications (LabTech, Level Platforms) preferred
Experience managing and creating of Active Directory and Group Policy
Coordinating and implementing client/server applications architecture
Virtualization (VMware and/or Hyper-V)
Experience with P2V Migration
MSP – Escalation Engineer Benefits:
Salary $90k -$100k
PTO
401(k)
Certification Reimbursement
Opportunity Location
Proposed Salary
$90,000 -$100,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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