Scheduler CSR - Rockford, United States - FurstStaffing

FurstStaffing Rockford, United States

1 week ago

Description

Job Description

Job DescriptionScheduler CSR – Medical Office – 3 PositionsWe are hiring three Scheduler CSRs to work in a busy community health clinic. This is a busy office with a focus on patient quality care. If you are bi-lingual with Spanish, that is a plus The Scheduler CSRs are responsible for answering and routing all incoming calls, and all tasks related to scheduling, updating patient information, and taking messages.Hours: 8:30am to 5pm Mon-Fri, with rotating evenings from 11:30am to 8pm, and every other Saturday from 8am to 12pmPay: $ for bi-lingual abilityScheduler CSR Responsibilities:

Ability to answer high volume incoming calls in a fast-paced environment
Ability to determine reason for the call and make appropriate connection
Document phone encounters in the electronic medical record system concisely and accurately
Coordinate with staff to ensure patient triage healthcare needs are met
Schedule patient appointments accurately using clinic standards and guidelines
Verify and update patient demographics
Collect and track data for routine reporting

Scheduler CSR Requirements:

High school diploma or equivalent; Associate degree preferred
Professional and courteous demeanor
Familiarity with medical terminology a plus
Demonstrate good grammar in speaking and writing
Must be able to communicate accurately and make quick judgement decisions for clinic services
Strong customer service skills
Punctual and dependable

The Scheduler CSR positions require an ability to work well under pressure and with diverse personalities. These are challenging but rewarding opportunities Please apply here or contact Caitlyn or Courtney at

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