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    Scheduler CSR - Rockford, United States - FurstStaffing

    FurstStaffing
    FurstStaffing Rockford, United States

    3 weeks ago

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    Job Description

    Job DescriptionScheduler CSR – Medical Office – 3 PositionsWe are hiring three Scheduler CSRs to work in a busy community health clinic. This is a busy office with a focus on patient quality care. If you are bi-lingual with Spanish, that is a plus The Scheduler CSRs are responsible for answering and routing all incoming calls, and all tasks related to scheduling, updating patient information, and taking messages.Hours: 8:30am to 5pm Mon-Fri, with rotating evenings from 11:30am to 8pm, and every other Saturday from 8am to 12pmPay: $ for bi-lingual ability. Pay also goes up based on previous experience and longevity at previous employers.Scheduler CSR Responsibilities:
    • Ability to answer high volume incoming calls in a fast-paced environment
    • Ability to determine reason for the call and make appropriate connection
    • Document phone encounters in the electronic medical record system concisely and accurately
    • Coordinate with staff to ensure patient triage healthcare needs are met
    • Schedule patient appointments accurately using clinic standards and guidelines
    • Verify and update patient demographics
    • Collect and track data for routine reporting
    Scheduler CSR Requirements:
    • High school diploma or equivalent; Associate degree preferred
    • Professional and courteous demeanor
    • Familiarity with medical terminology a plus
    • Demonstrate good grammar in speaking and writing
    • Must be able to communicate accurately and make quick judgement decisions for clinic services
    • Strong customer service skills
    • Punctual and dependable
    The Scheduler CSR positions require an ability to work well under pressure and with diverse personalities. These are challenging but rewarding opportunities Please apply here or contact Caitlyn or Courtney at
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