- Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
- Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
- Opens triage bridge lines and updates bridge boards, engaging teams as required
- Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
- Owns event management and fulfilment items such as password resets and reporting requests
- Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
- Writes and maintains documentation such as scripts and instructions and supports change activitiesSkills:
- Adaptability
- Analytical Thinking
- Collaboration
- Production Support
- Result Orientation
- Automation
- Influence
- Innovative Thinking
- Solution Delivery Process
- Solution Design
- Business Acumen
- DevOps Practices
- Project Management
- Risk Management
- Stakeholder ManagementMinimum Education Requirement: Must be a current Year Up intern with Bank of AmericaShift:1st shift (United States of America)Hours Per Week: 40
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Technical Analyst - Charlotte, United States - Bank of America
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.
Responsibilities:
