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    Assistant Vendor Project Manager - Austin, United States - Welocalize

    Welocalize
    Welocalize Austin, United States

    6 days ago

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    Description

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    Job Responsibilities:

    The role of the Assistant VPM (AVPM) is to support the VPM(s) in the execution of training, assessments, scheduling and other tasks. The AVPM helps the VPM(s) to make sure onsite projects run successfully and efficiently.

    The AVPM continues to work at least 75% of his/her weekly hours in his/her regular role in addition to performing AVPM duties.

    During times when the VPM is absent, the AVPM may be requested by the VPM to spend a higher percentage of time (up to as much as 100%) assisting with management duties - this will always be specifically requested by the VPM on a case by case basis.
    MAIN DUTIES AND RESPONSIBILITIES
    Responsibilities may include but are not limited to the following;

    •Continue to perform regular work as a tester/reviewer/grader/etc. (this is priority)

    •Manage dedicated ongoing tasks as assigned by the VPM(s)

    •Handle special tasks that are assigned by the VPM(s) on an as-needed basis

    •These tasks may include:

    •Welcoming candidates/new employees

    •Guiding candidates taking onsite assessments

    •Setting up new hires with accounts/credentials

    •Assisting with technical and/or linguistic training and assessments

    •Reviewing tasks and performance with employees

    •Reporting to VPM(s) and/or backoffice/recruiters about the status of submitted candidates or testers/reviewers in training

    •Coordinating and tracking attendance and schedules with the goal of keeping testing schedules on track

    •Updating sessions in the client database

    •Monitoring performance, benchmarks/expectations, progress and workload of employees (new hires as well as seasoned testers/reviewers/graders)

    •Reporting to VPM(s) about team member performance or any issues, questions or concerns that arise onsite

    •Developing or updating training materials

    •As requested by the VPM (and pending arrangements having been made in advance with the project/client), provide coverage for the VPM when the VPM is absent

    •Answer project-related questions from new employees in training and team members

    Additional Job Details:

    Requirements

    •Genuine team player who puts the success of the project first

    •Ability to connect and communicate easily with people in a diverse setting, including with onsite and offsite project managers as well as team members from all vendors and language groups

    •Excellent command of written and spoken English

    •Extreme attention to detail and great organizational skills

    •Ability to stay calm under pressure and when facing conflicting demands

    •Keen sense of judgment when prioritizing tasks and managing delivery of communications

    •Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment

    •Ability to present complex tasks in a simple and clear manner

    •High level of integrity and ability to handle information with discretion, discerning when confidentiality is important

    •2+ years' experience in the QA, localization or globalization industry

    •In-depth knowledge of OS X, iOS, iCloud, iTunes

    •Bachelor's degree

    Pluses

    •People management experience

    •Project management experience and/or training

    •Experience providing trainings to people individually and in groups, in technical and other skills

    •Bilingual/multilingual

    •Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)

    •Experience writing and editing QA plans

    •Conflict management and mediation skills

    Work Environment requirements:

    • Must be able to be in a stationary position for extended periods of time
    • Must be able to use a computer mouse for extended periods of time
    • Must be able to keyboard for extended periods of time
    • Position may be exposed to content that could be construed as offensive, including but not limited to sexual, health related, racial or violent.
    • Will be exposed to a computer monitor/screen for extended periods of time
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