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Dover

    Credit Card Specialist - Dover, United States - Magnit

    Magnit
    Magnit Dover, United States

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Work Authorization : Green Card, US Citizen, Other valid work visa

    Preferred years of experience : 2+ Years

    Travel Required : No travel required

    Shift timings: 9 AM to 6 PM EST

    The Responsibilities

    Support Internal Partners with Tier 2 level card account operations via phone and email

    Assist Internal Partners and their clients in completing tasks that include but are not limited to:

    Initial boarding of clients on TSYS card system and set-up of Accounts on Online Platforms

    Support Internal Partner and Client experience with various complex CNB online platform requests

    Engage vendor partners by opening tickets within the vendors ticketing systems to help mitigate client issues Be knowledgeable in card processes and know when to direct internal partners to the appropriate colleagues or teams to best answer the partner and/or their client's questions

    Handle client service requests via CNB service ticketing system – services to include, but are not limited to: Credit balance refund requests Supporting product features Maintenance of accounts

    Support Clients within the departmental assigned SLA's

    Adhere to all CNB and federal/regulatory compliance standards

    Provide support to all teams within the Credit Card Operations group

    The Qualifications

    Minimum 2 years of banking experience or relevant schooling to banking experience

    Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Outlook, etc.)

    Working knowledge/experience with commercial cards preferred but not necessary

    Industry and/or business banking knowledge with regards to credit card operating and payment systems

    Ability to maintain up to date knowledge of the Bank's Card policies and procedures to provide efficient internal partner as well as client support

    Proven experience in demonstrating or creating initiatives – think outside the box

    Be a champion for change

    Ability to concurrently manage multiple projects and timeframes

    Have a developed sense of urgency

    Excellent organizational, problem solving, analytical, planning, and scheduling skills.

    Excellent verbal and written communication skills necessary to communicate with all levels of Bank management

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