- Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
- Ensures that assigned floors, closet and carts are cleaned before end of shift.
- Submits work orders for all maintenance issues.
- Assists the inventory specialist with monthly and quarterly inventories.
- Investigates complaints regarding housekeeping service and equipment.
- Responsible for all daily housekeeping services to guest rooms, corridors and service elevator landings.
- Responds to any guest request or complaint immediately.
- Retrains Guest Room Attendants as needed to correct deficiencies.
- Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
- Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
- Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
- Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
- Ensures that all "special projects", (deep cleaning, etc.) are completed properly and as scheduled.
- Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
- Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
- Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
- Signs in and accounts for all section key cards.
- Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
- Reports any unusual occurrence to the Executive Housekeeper.
- Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
- Rewards and recognizes superior performers.
- Interviews, selects, hires, and retains superior employees.
- Completes timely evaluations for subordinates.
- Conducts formal and informal training for subordinates.
- Conducts formal and informal coaching and counseling with subordinates.
- Rewards and recognizes superior performers.
- Ensures that employees work safely and follow all safety rules.
- Ensures compliance with relevant laws and regulations as well as company policies and procedures.
- Maintains up-to-date knowledge of industry and competition.
- Ensures effective communication within the department and company.
- Holds subordinates accountable for established performance expectations.
- Motivates and develops staff; provides advice and guidance as appropriate.
- Complies with and enforces compliance with the company's recycling program standards.
- Completes schedule for House Attendants
Additional Functions
- Performs other duties as assigned.
Education/Requirements
- High school diploma or GED or equivalent work experience required.
- 1 - 3 years of supervisory experience in Hotel operations preferred.
- Must possess computer proficiency with Microsoft Word.
- Must possess good oral and written communication skills.
- Must possess good customer service and leadership skills.
- Must be able to solve problems and deal with a variety of situations.
- Must present an overall professional appearance.
- Must be able to work weekends, holidays and nights as scheduled.
- Must be able to successfully pass a background check.
- Must have initiative, well-developed interpersonal skills and the ability to set and achieve high standards of performance.
- Must have the ability to make progress on multiple assignments under time constraints.
- Must be able to speak, read and write English
Organizational Relationships
Accountable to: Executive Housekeeper Accountable for: Guest Room Attendants House AttendantsThe Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Be Inherent In The Position.
Bally's Dover Is An Equal Opportunity Employer.
Addendum to Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull ( 50 pounds)
X
Bend
X
Color Perception
X
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift ( 50 pounds)
Taste
X
Clear Speech / Talking
X
Carry ( 50 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
x
Push (50 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
Reading – Simple
Writing – Simple
Advanced Math Skills
X
Reading – Complex
X
Writing – Complex
X
Analysis / Comprehension
X
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
X
Electrical Equipment
X
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Notes
#LI-MR1
Source: Hospitality Online
-
Supervisor - Housekeeping
4 weeks ago
Bally's Dover Dover, United States Full timeEssential Functions · Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress. · Ensures that assigned floors, closet and carts are cleaned before end of shift. · Submits work order ...
-
Teaching Assistant Per Diem
5 days ago
Wentworth-Douglass Hospital Dover, United StatesTeaching Assistant Per Diem · **Description**: · Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organiz ...
-
Custodial Worker Supervisor
13 hours ago
US Air Mobility Command Dover AFB, United States**Duties**: · **This position is for Lodging operations with 175 to 799 rooms.** · **The primary purpose of this position is to assist in planning, organizing, conducting, and managing a medium to large, expanded lodging housekeeping program.** · **Indirectly supervises a work fo ...
-
Packer
13 hours ago
Amcor Millville, United States**We are global, we are impacting the lives of millions every day, we are making a difference**: · At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products ...
-
Housekeeper - Tubman Laws Hall
3 days ago
American Campus Communities Dover, United StatesHousekeeper - Tubman Laws HallDepartment: Property MaintenanceEmployment Type: Full TimeLocation: Tubman Laws Hall - Dover, DEDescriptionWe are seeking a Housekeeper whose responsibilities include, but are not limited to, cleaning designated areas assigned by the Maintenance Supe ...
-
Quality Crew Leader
5 days ago
Kraft Heinz Company Dover, United StatesJob Description · Quickly, accurately and professionally perform product testing. Areas of responsibility include all in-process labs, main labs, quality auditing and lab equipment maintenance. Perform product testing as outlined in Kraft specifications. · Collect and enter dat ...
-
Quality Crew Leader
3 days ago
The Kraft Heinz Company Dover, United States Full timeDescription · Quickly, accurately and professionally perform product testing. Areas of responsibility include all in-process labs, main labs, quality auditing and lab equipment maintenance. · Perform product testing as outlined in Kraft specifications. · Collect and enter data ...
-
Facilities Sanitation Tech I
1 week ago
Delaware Technical & Community College Dover, United States Part timePosition Details · Position Information · Position Title · Facilities Sanitation Tech I (Part-time) · Position Number · 98329 · Position Type · Regular Part-Time (Up to 29 hours per week) · Hiring Location · Terry Campus-Dover, DE · Contact Phone Number · Contact Email Address ...
-
house cleaning professional
1 week ago
Merry Maids Dover, DE, United StatesHouse Cleaner-No Night/No Weekends/No Holidays-Weekly Pay · Are you working late nights, odd hours, and weekends? Then it's time to make a change and we have just the right job for you · As a House Cleaner You Will: · * Provide basic housekeeping duties vacuuming, dusting, moppin ...
-
Solar Technician
1 week ago
ENGIE Dover, United StatesENGIE is committed to reshaping the energy future through the global implementation of a lower carbon energy economy to preserve the world's natural resources. We are looking for talented and driven people who are committed to making the vision a reality. · To work within the ENG ...
-
Cafe Paraprofessional
5 days ago
Delaware Schools Consortium Clayton, United StatesPosition Type: · School Nutrition/General Nutrition Worker · Date Posted: · 4/19/2024 · Location: · Providence Creek Academy Charter School · Closing Date: · 6/19/2024 · District: · Providence Creek Academy Charter SchoolTitle of this Position: Café Paraprofessional · Reports To ...
-
CDL B Driver
5 days ago
Southern States Clayton, United StatesGeneral Summary · Operates a commercial motor vehicle to transport agricultural products between Southern States Cooperative, Inc. (SSC) facilities and to customer sites within a designated region. Load types may include dry and liquid bulk products, equipment, and/or packaged me ...
-
CDL B Driver
4 days ago
Southern States Clayton, United StatesGeneral Summary Operates a commercial motor vehicle to transport agricultural products between Southern States Cooperative, Inc. (SSC) facilities and to customer sites within a designated region. Load types may include dry and liquid bulk products, equipment, and/or packaged merc ...
-
Porter/Housekeeping
1 week ago
Harrington Raceway & Casino Harrington, United StatesSUMMARY · Responsibilities include a variety of housekeeping functions throughout all areas of the Casino to ensure a clean, safe environment for customers, team members and visitors. Cleans assigned areas that Supervisor designates daily. Utilizes all safety equipment as mandate ...
-
Program Supervisor
2 days ago
ABOVE EXPECTATIONS LLC Harrington, United StatesJob Description · Job DescriptionSummary: · The primary role of a Residential Supervisor is to coordinate and manage the program and operations while ensuring compliance requirements. The Residential Supervisor is responsible for training, coordinating activities and appointments ...
-
Grain Operator
1 week ago
Mountaire Farms Harrington, DE, United StatesJob Description Operate conveyance equipment to move grain to and from storage. Unload and load trucks, shipping containers, and rail cars with grain. Operate other equipment and use hand tools to maintain good housekeeping standards and assist with minor repairs and maintenance. ...
-
Merry Maids Milford, DE, United StatesHousekeeper - Flexible Schedule/NO Nights or Weekends/Hiring Bonus · Benefits: · * Never work weekends again - NO nights, weekends, or holidays · * Be home for dinner every night · * Paid time off available after 90 days · * Paid weekly + hiring bonus · * Paid training · * Opport ...
-
Light Industrial
5 days ago
LanceSoft Greenwood, United StatesTitle: Warehouse Associate · Location: Greenwood, DE · Duration: 4+ Months · Shift: Mon-Fri 8:00 AM - 04:30pm · Job Description: · The Warehouse Associate performs receiving, stock keeping, picking, packing, and shipping activities. · Also responsible for counter sales, ho ...
-
Housekeeper
1 week ago
Comfort Inn & Suites Chestertown Chestertown, United StatesJob Summary: · $15 per hour · Informacin disponible en espaol a continuacin. · A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stockin ...
-
General Manager
1 week ago
Aimbridge Hospitality Chestertown, United StatesJob Summary · Job Summary-Comfort Inn Chestertown, MD: General Manager Opportunity · Highly-Great opportunity for a strong AGM or Front Office Manager to take the next step in their career. Previous experience with Choice Hotels is prerferred. · The General Manager is a polished ...