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Credit Card Specialist - Dover, United States - Magnit
Description
Work Authorization :
Green Card, US Citizen, Other valid work visa
Preferred years of experience : 2+ Years
Travel Required :
No travel required
Shift timings: 9 AM to 6 PM EST
The Responsibilities
Support Internal Partners with Tier 2 level card account operations via phone and email
Assist Internal Partners and their clients in completing tasks that include but are not limited to:
Initial boarding of clients on TSYS card system and set-up of Accounts on Online Platforms
Support Internal Partner and Client experience with various complex CNB online platform requests
Engage vendor partners by opening tickets within the vendors ticketing systems to help mitigate client issues Be knowledgeable in card processes and know when to direct internal partners to the appropriate colleagues or teams to best answer the partner and/or their client's questions
Handle client service requests via CNB service ticketing system – services to include, but are not limited to: Credit balance refund requests Supporting product features Maintenance of accounts
Support Clients within the departmental assigned SLA's
Adhere to all CNB and federal/regulatory compliance standards
Provide support to all teams within the Credit Card Operations group
The Qualifications
Minimum 2 years of banking experience or relevant schooling to banking experience
Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Outlook, etc.)
Working knowledge/experience with commercial cards preferred but not necessary
Industry and/or business banking knowledge with regards to credit card operating and payment systems
Ability to maintain up to date knowledge of the Bank's Card policies and procedures to provide efficient internal partner as well as client support
Proven experience in demonstrating or creating initiatives – think outside the box
Be a champion for change
Ability to concurrently manage multiple projects and timeframes
Have a developed sense of urgency
Excellent organizational, problem solving, analytical, planning, and scheduling skills.
Excellent verbal and written communication skills necessary to communicate with all levels of Bank management
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