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Client Services Rep Needed - Santa Fe, NM, United States - Signature Flight Support Corporation
Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.
CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures.Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
Work as part of a team to provide everyone with a friendly welcome to Signature Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.
Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors
Replenish complementary beverages/supplies, as outlined in the facility appearance standard
Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
Assist pilots with access to airport and weather information, portals and computers
Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
Create accurate records pertaining to time worked and activities and services performed
While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
Operate a multi-line telephone and use the company-approved greeting
Drive cars, vans or other shuttles
Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software
Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules
Strong verbal and written English communication skills
Ability to work flexible schedules and in various weather conditions
Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Medical/prescription drug, dental, and vision Insurance~ Health Savings Account
~ Flexible Spending Accounts
~ Disability Insurance
~Critical Illness, Hospital Indemnity and Accident Insurance
~ Identity Theft and Legal Services
~ Tuition reimbursement
~ Training and Development
~ Employee Assistance Program (EAP) & Perks