Jobs
>
St. Louis

    VP of Customer Success - St Louis, United States - ACERTUS

    ACERTUS
    ACERTUS St Louis, United States

    1 week ago

    Default job background
    Description
    At ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas

    At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly.

    ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As the Vice President, Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience and driving growth through renewals and net retention improvements.

    ACERTUS has been recognized as one of Inc Magazine's fastest growing private companies for three years in a row. With more than 1,000 dedicated employees (and growing), we're actively building a diverse team of amazing people on a mission to innovate. This is your opportunity to join our high-performing team and be a part of something BIG

    What you will be doing:

    Define and Optimize Customer Lifecycle
    • Map customer journey
    • Develop listening points in journey (e.g., usage, satisfaction, etc.)
    • Standardize interventions / mileposts for each point in journey
    • Assess / redefine segmentation of customer base and varying strategies
    • Identify opportunities for continuous improvement
    • Learn from and memorialize best practices in industry
    Measure Effectiveness of Customer Success
    • Define operational metrics / KPIs for team
    • Establish system for tracking metrics
    • Create cadence for review within team
    • Expose subset of metrics to executive team
    Lead World-class Customer Success Team
    • Attract high potential individual contributors into team
    • Create rapid onboarding process for new team members
    • Foster collaboration within team and across customer lifecycle
    • Encourage continuous learning within team
    • Help progress talent through the Customer Success career ladder over time
    What you will bring to ACERTUS:
    • 5-10+ years' experience in leading customer-facing organizations
    • Ability to manage influence through persuasion, negotiation, and consensus building
    • Ideally combined background of post-sales and formal sales experience
    • Strong empathy for customers AND passion for revenue and growth
    • Deep understanding of value drivers in recurring / reoccurring revenue business models
    • Analytical and process-oriented mindset
    • Demonstrated desire for continuous learning and improvement
    • Enthusiastic and creative leader with the ability to inspire others
    • Excellent communication and presentation skills
    • Logistics and supply chain experience is preferred
    Benefits

    At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

    Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
    Company Paid Time Off
    8 Company Paid Holidays
    401(k) with auto-enrollment at 3% on the 1st day of the month following your start date.
    Casual Dress Code

    About ACERTUS

    ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

    ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
  • Ascent Corporation

    Customer Success Manager

    1 week ago

    Ascent Corporation St Louis, United States

    Company Description · Ascent is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centres and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and te ...

  • ACERTUS

    VP of Customer Success

    2 days ago

    ACERTUS St Louis, United States

    At ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas · At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You shoul ...

  • Wolters Kluwer N.V.

    Customer Success Associate

    1 week ago

    Wolters Kluwer N.V. St Louis, United States

    Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and bus Associate, Customer Service, ...

  • Unite Us

    Customer Success Manager

    2 days ago

    Unite Us St. Louis, Missouri, United States

    This is a remote work-from-home position which will require regular travel around the Midwestern US. At this time we are only considering candidates currently based in Central Time. · About the Role: · Unite Us is hiring a self-motivated Customer Success Manager with strong cus ...

  • Murata

    Customer Success Manager

    1 week ago

    Murata Minnesota Lake, United States

    Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, ...

  • Insight Global

    VP OF Customer Success

    1 week ago

    Insight Global St Charles, United States

    Insight Global is looking to add a VP of Customer Success to our client's team in either Saint Charles, MO or Chicago, IL. This individual will be working alongside a Regional Sales Manager and their teams of Account Managers who are supporting clients and current leasing agreeme ...

  • Loffler Companies, Inc.

    Customer Success Specialist

    12 hours ago

    Loffler Companies, Inc. Saint Louis Park, United States

    Job Description · Job DescriptionWould you like to work for the best Managed Services Provider (MSP) in the Midwest? Let's talk Loffler has been recognized as CRN's MSP 500 Elite 150 list for Managed Services AND voted Top Places to Work by Star Tribune 13 years in a row · As an ...

  • Central Bank of St. Louis

    Customer Success Manager

    1 week ago

    Central Bank of St. Louis Chesterfield, United States

    Job Description · POSITION SUMMARY: · This designation is used to identify those tellers that have serve primarily as tellers, but are also cross trained to do new accounts work. They will occasionally cover the new accounts area, but their primary duty is supporting the teller ...

  • Nimble Solutions

    Customer Success Director

    6 days ago

    Nimble Solutions Chesterfield, United States

    Job Description · Job DescriptionDescription:Why work at nimble? · This is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we ...

  • AAA Missouri

    Travel Advisor

    1 day ago

    AAA Missouri Saint Louis, United States Full time

    Travel AdvisorDiscovering the World- One Member at a Time · A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents ...

  • AAA Missouri

    Claims Property Team Manager

    3 days ago

    AAA Missouri Saint Louis, United States Full time

    Claims Property Team ManagerAAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. ...

  • Actalent

    Bilingual Medical Assistant

    3 days ago

    Actalent Saint Louis, United States Full time

    ***Will be remote after 6 months of employment*** · Description: · Perform duties required in a call center of a multi-location Federally Qualified Health Center. Utilize Medical Assistant skills to place, receive and route a high volume of calls through an electronic switchboard ...

  • AAA Missouri

    Retail Service Specialist

    6 days ago

    AAA Missouri Saint Louis, United States Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and tea ...

  • Actalent

    Bilingual Medical Assistant

    3 days ago

    Actalent Saint Louis, United States Full time

    Description: · Actalent is seeking a Bilingual Medical Assistant for our client in the St. Louis area. This role will be onsite for the first 6 months in the St. Louis area, but will be 100% remote after. If interested, please apply. · Skills and Abilities · • Fluent in Spanish · ...

  • Actalent

    Medical Assistant

    3 days ago

    Actalent Saint Louis, United States Full time

    **Will be remote after 6 months on-site - must sit in St. Louis, Missouri** · Description: · Perform duties required in a call center of a multi-location Federally Qualified Health Center. Utilize Medical Assistant skills to place, receive and route a high volume of calls through ...

  • Actalent

    Bilingual Medical Assistant

    3 days ago

    Actalent Saint Louis, United States Full time

    Description: · Perform duties required in a call center of a multi-location Federally Qualified Health Center. Utilize Medical Assistant skills to place, receive and route a high volume of calls through an electronic switchboard, relay messages to health center staff and correctl ...

  • Actalent

    QC Scientist

    1 day ago

    Actalent Saint Louis, United States Full time

    Description: · Demonstrate proper laboratory safety and housekeeping practices through weekly 5S Lab audits and monthly laboratory inspections. Assure all activities meet EHS requirements. · Conduct GMP testing in an analytical laboratory environment using HPLC and UPLC test meth ...

  • Actalent

    HPLC Chemist

    1 day ago

    Actalent Saint Louis, United States Full time

    Description: · Bachelors degree preferably in Chemistry Biochemistry or Biology.Perform HPLC/UPLC testing on In-Process DS release DP release DS stability DP Stability process validation analytical method validation/transfer method establishment/qualification and various other no ...

  • Actalent

    QC Scientist

    3 days ago

    Actalent Saint Louis, United States Full time

    Description: · Bachelors degree preferably in Chemistry Biochemistry or Biology. · Perform HPLC/UPLC testing on In-Process DS release DP release DS stability DP Stability process validation analytical method validation/transfer method establishment/qualification and various other ...

  • Stellar Innovations

    An Assistant Store Manager is a person who helps manage a retail store

    1 week ago

    Stellar Innovations Mound City, United States

    DOUGLAS is the leading omnichannel provider for premium beauty in Europe. The company inspires its customers to live their own kind of beauty by offering a unique range of products online and in approximately 1,850 stores. DOUGLAS is the preferred partner for brands and offers a ...