- Map customer journey
- Develop listening points in journey (e.g., usage, satisfaction, etc.)
- Standardize interventions / mileposts for each point in journey
- Assess / redefine segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement
- Learn from and memorialize best practices in industry
- You must be willing and able to perform all other duties as assigned by management.
- Define operational metrics / KPIs for team
- Establish system for tracking metrics
- Create cadence for review within team
- Expose subset of metrics to executive team
- Attract high potential individual contributors into team
- Create rapid onboarding process for new team members
- Foster collaboration within team and across customer lifecycle
- Encourage continuous learning within team
- Help progress talent through the Customer Success career ladder over time
- 5-10+ years' experience in leading customer-facing organizations
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sales and formal sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring / reoccurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Logistics and supply chain experience is preferred
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Customer Success Associate
2 days ago
Wolters Kluwer N.V. St Louis, United StatesDeliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and bus Associate, Customer Service, ...
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Licensed Customer Success Associate
1 week ago
Figure Saint Louis, United StatesJob Description · Job DescriptionAbout Figure · Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poi ...
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Customer Success Manager
3 weeks ago
Unite Us St. Louis, Missouri, United StatesThis is a remote work-from-home position which will require regular travel around the Midwestern US. At this time we are only considering candidates currently based in Central Time. · About the Role: · Unite Us is hiring a self-motivated Customer Success Manager with strong cus ...
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Licensed Customer Success Associate
1 week ago
Figure St Louis, United StatesAbout Figure · Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new pro ...
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Customer Success Specialist
2 days ago
Loffler Companies, Inc. Saint Louis Park, United StatesJob Description · Job DescriptionWould you like to work for the best Managed Services Provider (MSP) in the Midwest? Let's talk Loffler has been recognized as CRN's MSP 500 Elite 150 list for Managed Services AND voted Top Places to Work by Star Tribune 13 years in a row · As an ...
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Customer Success Specialist
3 weeks ago
Loffler Companies, Inc. Saint Louis Park, United StatesJob Description · Job DescriptionWould you like to work for the best Managed Services Provider (MSP) in the Midwest? Let's talk Loffler has been recognized as CRN's MSP 500 Elite 150 list for Managed Services AND voted Top Places to Work by Star Tribune 13 years in a row · As an ...
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Customer Success Manager
2 weeks ago
InterVision Systems Chesterfield, United StatesAre you looking for a challenging role as a Customer Success Manager ? · As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed ...
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VP OF Customer Success
2 weeks ago
Insight Global St Charles, United StatesInsight Global is looking to add a VP of Customer Success to our client's team in either Saint Charles, MO or Chicago, IL. This individual will be working alongside a Regional Sales Manager and their teams of Account Managers who are supporting clients and current leasing agreeme ...
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Customer Success Director
4 weeks ago
Nimble Solutions Chesterfield, United StatesJob Description · Job DescriptionDescription:Why work at nimble? · This is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we ...
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Claims Service Representative 3
1 week ago
AAA Missouri Saint Louis, United States Full timeClaims Service Representative 3 - HO ESTAAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremel ...
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Surveying Technician
1 week ago
SilverWorks St. Clair, United StatesESN. Everything flows. We are a software and consulting company with a focus on the energy and water industry, public administration, and industry. We are located in Kiel and at other locations throughout Germany. We are there where energy suppliers need new concepts to actively ...
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Account Manager
1 week ago
Avatara St Louis, United StatesCompany · Avatara was founded to create game-changing service and technology platforms to solve the problems small and medium businesses experience with traditional approaches to IT. In fact, what makes Avatara truly unique is the capability to bring fully managed big enterprise ...
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Insurance Account Representative
2 weeks ago
Scott Clayton - State Farm Agent St. Louis, United States Full timeBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · Scott Clayton - State Farm Agent is searching for a competitive Sales Producer who can recognize opportunities and strategically t ...
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Retail Food Service Manager
18 hours ago
Sodexo Saint Louis, United StatesUnit Description: · Sodexo · is seeking a · Retail Food Service Manager · at · St Louis University Hospital · in · St Louis, MO. · This food service · manager will supervise retail food locations, a We Proudly Serve Starbucks, and catering operations at this medical center. The R ...
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Principal Infrastructure Architect
4 weeks ago
PSR Associates St Louis, United StatesPSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experience ...
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Director of Information Technology
1 week ago
PRI Global St Louis, United StatesDirector of Information Technology - Cloud Data Engineering · Hybrid (St Louis, MO) · Full Time · Only (USC or GC) · Required: · Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in t ...
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Dispatcher
1 week ago
1-800-GOT-JUNK? St. Louis, United StatesLooking for an exciting office job in the St. Louis area? Look no further Join our team at 1-800-GOT-JUNK? St. Louis as a Dispatcher and unlock a world of opportunity. At 1-800-GOT-JUNK? St. Louis, we believe in fostering a culture of growth and recognition. · As a Dispatcher, yo ...
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Customer Service Representative
1 week ago
Jon Chase - State Farm Agent St. Louis, United States Full timePosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-b ...
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Products Representative
1 week ago
Jon Chase - State Farm Agent St. Louis, United States Full timePosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based con ...
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Operations Associate II
2 weeks ago
Stifel St. Louis, United States Full timeSummary · Under immediate supervision, the Operations Associate II in New Accounts Capital Markets reviews, processes, and monitors new and existing Institutional DVP customer account information and required documentation. · Essential Duties & Responsibilities · Review and proc ...
VP of Customer Success - St Louis, United States - ACERTUS
Description
At ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas
At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly.
ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As the Vice President, Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience and driving growth through renewals and net retention improvements.
ACERTUS has been recognized as one of Inc Magazine's fastest growing private companies for three years in a row. With more than 1,000 dedicated employees (and growing), we're actively building a diverse team of amazing people on a mission to innovate. This is your opportunity to join our high-performing team and be a part of something BIG
What you will be doing:
Define and Optimize Customer Lifecycle
At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
Company Paid Time Off
8 Company Paid Holidays
401(k) with auto-enrollment at 3% on the 1st day of the month following your start date.
Casual Dress Code
About ACERTUS
ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
VP of Customer Success professionals in St. Louis
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Terrel Sekoto
I am a Certified Associate Project Manager
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Natahja Lawrence
Customer service representative