- Responsible for the overall delivery of contracted services at client site
- Serve as the primary customer contact for equipment support and service
- Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Attend operations staff and/or/client meetings and act as an operations focal point for the client account
- Implement and maintain an Asset and Consumable Management Program
- Communications:
- Ensures day to day interface with account key contacts
- Works closely with immediate manager sharing information and following-up with account activity
- Coordinates and leads internal and external site team meetings
- Participates in internal and external account reviews
- Billing and expense management:
- Performs timely submission of billing requirements with all associated reporting
- Supply / Inventory management
- Tracks and reports on key account activity to ensure proper billing Knowledge and Skills:
- Use of Computer: Email, MS Word, Excel, PowerPoint
- Problem resolution and escalation
- Excellent verbal and written communications
- Use of organizational and time management skills to facilitate client deliverables
- Ability to manage multiple tasks
- Able to lift and move up to 50 lbs.
- Able to stand up to 2 hours at a time
- Able to walk up to 2-4 hours per day
- Drive / walk to customer locations Additional Benefits:
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture. #LI-JC1
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User Support, Analyst
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The MIL Corporation Bethesda, United StatesClearance Required: · **Public Trust** · - Education Required: · **BA/BS** · - US Citizenship: · **Required** · **Summary** · The MIL Corporation is seeking a **User Support, Analyst **with Windows support experience. This position offers a great opportunity to be part of a high- ...
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National Institutes of Health Bethesda, United StatesJob Summary: · **Responsibilities**: · - Maintain office supplies and equipment inventory · - Assist with scheduling appointments and managing calendars · - Coordinate meetings and conferences, including preparing agendas and taking minutes · - Handle travel arrangements and expe ...
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Starks Industries Washington, United StatesWe are seeking a dedicated and skilled Onsite Support Analyst to join our IT Support Services team. The Onsite Support Analyst will be responsible for providing technical assistance and support to end-users of the DC Child Support Enforcement System, ensuring the smooth operation ...
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Jira Support Analyst
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Allen Integrated Solutions Washington, United States**Job Title**: JIRA Support Analyst (SA) · **Location**: Chantilly, VA · **Security Clearance**: TS/SCI Required · ABOUT THE ROLE · We are proud to be a Woman/Veteran-Owned Small Business that is growing quickly because we provide exceptional expertise to our government customers ...
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Planning Support Analyst
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Competitive Innovations, LLC Washington, United StatesThe Planning Support Analyst will augment BP's (OPP/PSP) strategic planning staff in completing the Joint Strategic Plan (JSP) process requirements through ensuring that the JSP meets the elements required by the Government Performance and Results Act (GPRA) of 1993 (P.L , the GP ...
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Technical Support Analyst
2 weeks ago
Serco North America Washington, United StatesPosition Description: · If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy an ...
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Financial Support Analyst
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Amentum Arlington, United StatesUnder general supervision of the Senior Business Operations Manager, would be responsible for functions of the program's accounting, invoicing, and budgetary requirements. Using established procedures, the Finance Manager would proactively analyze data relating to program costs. ...
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Mission Support Analyst
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US Organization of the Joint Chiefs of Staff Arlington, United States**Duties**: · As a MISSION SUPPORT ANALYST (SECURITY/SCI) at the GS some of your typical work assignments may include: · - Conducts studies and provides advice to Division and Branch Chiefs and members and assists with planning and directing the effectiveness of a variety of oper ...
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Customer Support Analyst
4 days ago
SAIC Washington, United StatesJob ID: · **Location**:WASHINGTON, DC, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Site Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:Top Secret · **Clearance Level Must ...
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Customer Support Analyst
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SAIC Arlington, United StatesJob ID: · **Location**:ARLINGTON, VA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Site Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:Top Secret · **Clearance Level Must ...
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Program Support Analyst
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AHU Technologies Inc Washington, United States**Program Support Analyst duties include**: · - Manage Tech Enablement's Digital Services Training Calendar · - Support the development and roll-out of a Learning Management System for the Digital Services Training Program · - Setup course registrations · - Communicate with train ...
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Software Technical Support Analyst
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Xerox Washington, United States-Overview: · Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst. As part of the Delivery Operations Team this role is aligned to eit ...
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Program Administrative Support Analyst
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Software Technical Support Analyst - Bethesda, United States - Xerox
Description
Overview:
Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst. As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts. This role provides a key support function for our clients by ensuring timely and effective resolution of issues with output devices, consumables and customer inquiries. The Software Technical Support Analyst is an enabler to achieving measurable service levels, as documented per individual account contracted services.Major Responsibilities:
