Software Technical Support Analyst - Washington, United States - Xerox

Xerox

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Software Technical Support Analyst.

As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts.

This role provides a key support function for our clients by ensuring timely and effective resolution of issues with output devices, consumables and customer inquiries.

The Software Technical Support Analyst is an enabler to achieving measurable service levels, as documented per individual account contracted services.

Major Responsibilities:

Responsible for the overall delivery of contracted services at client site
Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Provide ongoing end user training on equipment
Attend operations staff and/or/client meetings and act as an operations focal point for the client account
Implement and maintain an Asset and Consumable Management Program
Communications:
Ensures day to day interface with account key contacts
Works closely with immediate manager sharing information and followingup with account activity
Coordinates and leads internal and external site team meetings
Participates in internal and external account reviews
Billing and expense management:
Performs timely submission of billing requirements with all associated reporting
Supply / Inventory management
Tracks and reports on key account activity to ensure proper billing

Knowledge and Skills:

Problem resolution and escalation
Excellent verbal and written communications
Use of organizational and time management skills to facilitate client deliverables
Ability to manage multiple tasks
Able to lift and move up to 50 lbs.
Able to stand up to 2 hours at a time
Able to walk up to 24 hours per day
Drive / walk to customer locations

Additional Benefits:

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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