- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
- Connect with the customer, understand their issue, research the issue and determine where the error occurred and provide the customer with the appropriate resolution.
- Working out of a pipeline, keeping up with existing cases until they are completed/closed, while also receiving new cases daily.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Handle 5-10 calls a day + written correspondence with customers and other business partners
Skills - Financial Services
- Time Management
- Quality Assurance
- Banking Operations
- Compliance
- Customer Service
Qualifications - Years of experience: 4 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled. -
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Support Representative - St Paul, United States - Randstad USA
Description
Randstad is hiring several Support Representatives for a large financial institution in the Shoreview, MN area If you have at least 4 years of customer contact experience while working in the financial services and or banking field, please consider applying today Pay: $27.82/hr (we pay WEEKLY) 8 hour shift b/w 7am-5:30pm Monday - Friday Apply today or send your resume to with the subject "Support Representative- Shoreview, MN " for immediate consideration.salary: $27 - $27.82 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
