Jobs
>
Remote

    SMB Customer Success Manager - Remote, United States - Ethena

    Ethena
    Ethena Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Who we are

    Hi there . We're Ethena – the compliance platform for modern teams. Ethena's suite of admin- and employee-friendly training and compliance tools help you check all the boxes and build a better workplace. Our training isn't just a thing people get through, it's something they actually enjoy (we got the stats to prove it—over 90% positive ratings). We are proud to be a part of the culture at companies like Zendesk, Pinterest, Figma, and Notion. In 2020, Ethena announced our $15.5 million Series A, and in 2022 we raised an additional $30 million Series B to build out Ethena's best-in-class training solution, further invest in data and analytics, and continue launching impactful compliance products. Ethena's Series B was led by Lachy Groom, with participation from existing investors including Felicis, Neo, Homebrew, and others. It's a great time to join our team

    How we work

    We're a team of people who value diversity in all its forms. We love adding new perspectives and appreciate those who ask questions that help us challenge assumptions, explore new directions, and improve what we've already built. We believe it's our responsibility to create an environment in which every person can bring their full, authentic selves to work. We push each other to be our best and do our training proud. We love feedback, practice empathy, and embrace humor. Seriously, we're not shy about puns. If you brought us to a picnic, we'd be compli-ants. If we were shoes in London, we'd be trainers. If we were--you get it. Humor is welcome here. Read more about us on our careers page and follow our team on our Instagram

    Who we're looking for

    Ethena is looking for a driven SMB Customer Success Manager to work with our growing portfolio of scaling and mid-market customers. First and foremost, you'll be the guardian of these customer relationships, ensuring that customers are adopting and seeing value in Ethena. In working with our small business segment, you'll execute a customer journey that combines tech-touch and live customer engagement points and define new ways of efficiently supporting our customers as we grow. This role is perfect for someone who enjoys helping customers at scale and finds common trends / themes across customers to more productively advocate for and enable their success. By understanding their business and the pains they are facing, we also expect you to find and execute on expansion opportunities.

    We measure success in this role with metrics including GDR, NDR, and CSQL #s.

    This role will report to our VP of Customer Success, Akhila Iruku.

    You may notice that we have an HQ in Brooklyn, but our workforce is fully remote and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all U.S. time zones.

    What you'll do

    • Act as a trusted advisor to a dedicated portfolio of Ethena's scaling and mid-market customers, helping them to achieve their goals and maximize the value our product generates for them
    • Manage all stages of the customer journey for your portfolio (onboarding through renewal + expansion)
    • Identify and execute on upsell and cross-sell opportunities to secure revenue and expand portfolio
    • Leverage customer engagement metrics to provide product adoption techniques and proactively address churn risks
    • Provide best practices to drive user engagement via scalable techniques, including our customer newsletter, playbooks, help center, webinars, and other tools
    • Champion customer needs internally to drive customer-first prioritization of product initiatives and externally to create a community of Ethena advocates
    • Propose and execute improvements to processes, materials, and frameworks to help our team continue to provide an exceptional customer experience as we scale

    What makes a great candidate

    • Proven track record of managing customers at scale in a Customer Success / Account Management / Consulting role (B2B SaaS experience is a plus)
    • Comfortable with seeking out upsell and expansion opportunities
    • Adeptness at identifying churn risks, acting as the voice of the customer, and implementing appropriate strategies to mitigate churn
    • Ability to think strategically and proactively around how to solve customer needs at scale (through scaled live and tech-touch strategies)
    • An entrepreneurial mindset - we're an early-stage startup so we're not just looking for someone to run a playbook. We want you to help build it.
    • A "roll up your sleeves" mentality and comfort with ambiguity
    • Passion for what we're building here at Ethena
    • An impeccable sense of humor

    Valued but not required

    • Experience working with People Operations, HR, and Learning & Development teams
    • Experience with forecasting, owning renewals, and expansion for a book of business
    • Experience with Salesforce, Looker, and other CS/Marketing tools

    Benefits: The benefits offered for this position can be found here. We provide 20 days of paid time off per year (prorated from your start date) in addition to all 11 federal holidays* and unlimited paid sick leave. (*US-specific benefits. For more details on our Canadian benefits, leave a note in your application.)

    How to Apply: Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our VP of People, Melanie Naranjo. Curious to know what it's like to interview with us? Read more here.

    Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

    We are not currently offering employer visa sponsorship for this role.

    Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

  • Applied Systems

    Customer Success Manager

    2 weeks ago

    Applied Systems Remote, United States Full time

    Job Description · Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platfo ...

  • vivenu GmbH

    Customer Success Manager

    3 weeks ago

    vivenu GmbH Remote, United States Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing · About us · In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of ...

  • Helium 10

    Customer Success Manager

    3 weeks ago

    Helium 10 Remote, United States Full time

    About Us: · We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future f ...

  • BlackLine

    Principal Success Manager

    3 weeks ago

    BlackLine Remote, United States Full time

    Get to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 2001, BlackLine has become a leading provid ...

  • BioRender

    Customer Success Manager

    4 weeks ago

    BioRender Remote, United States Full time

    At BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create th ...

  • Forte

    Customer Success Manager

    2 weeks ago

    Forte Remote, United States Full time

    As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go- ...

  • Cleo

    Customer Success Manager

    1 week ago

    Cleo Remote, United States Full time

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...

  • Ylopo

    Client Success Manager

    6 days ago

    Ylopo Remote, United States Full time

    · About Us · Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to j ...

  • Squarespace

    Manager, Customer Success

    2 weeks ago

    Squarespace Remote, United States Full time

    At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our custome ...

  • Skillsoft

    Customer Success Manager

    3 weeks ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...

  • AppOmni

    Customer Success Manager

    3 weeks ago

    AppOmni Remote, United States Full time

    About AppOmni · AppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application at ...

  • Mission Cloud

    Customer Success Manager

    3 weeks ago

    Mission Cloud Remote, United States Full time

    As a Customer Success Manager, you will report to the Manager, Customer Success. You are responsible for high-level relationship management and you will act as the client liaison during delivery of Mission Cloud services. You are responsible for client satisfaction, maintaining c ...

  • Domino Data Lab

    Customer Success Manager

    2 weeks ago

    Domino Data Lab Remote, United States Full time

    Who we are · Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterpris ...

  • SpruceID

    Technical Success Manager

    1 day ago

    SpruceID Remote, United States Full time

    Spruce builds digital versions of identification, like mobile driver's licenses, that offer more security, privacy protection, and control for individuals across their digital interactions. Credible is our product fostering three pillars of technology: privacy-enhancing, interope ...

  • Amplemarket

    Customer Success Manager

    2 weeks ago

    Amplemarket Remote, United States Full time

    · What is Amplemarket all about? · Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. · In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide whe ...

  • Yembo

    Customer Success Manager

    1 week ago

    Yembo Remote, United States Full time

    The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationsh ...

  • VSCO

    Customer Success Manager

    3 weeks ago

    VSCO Remote, United States Full time

    About VSCO · At VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aestheti ...

  • CodeSignal

    Customer Success Manager

    3 weeks ago

    CodeSignal Remote, United States Full time

    The Role · CodeSignal is seeking a Customer Success Manager who is passionate about empowering and enabling SaaS clients. Part domain expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's compe ...

  • Thoropass

    Customer Success Manager

    2 weeks ago

    Thoropass Remote, United States Full time

    Working at Thoropass · At Thoropass, we are on a mission to transform an industry that's never been known for innovation, but we aren't letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workp ...

  • Skillsoft

    Customer Success Manager

    2 weeks ago

    Skillsoft Remote, United States Full time

    · At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. · OVERVIEW · We are ...